SSPhone Posted June 10, 2023 #1 Share Posted June 10, 2023 Is it really that hard to fix a coffee machine? For the 2nd time in as many cruises the coffee machine in the diamond lounge is broken. 🤔 Last cruise on Rhapsody and now Radiance. If you want a coffee you have to head down to deck 5. Link to comment Share on other sites More sharing options...
Airbear232 Posted June 10, 2023 #2 Share Posted June 10, 2023 Maybe given the vouchers everyone has they don’t feel a need to repair. Do you think the Diamond lounge will survive long term? Link to comment Share on other sites More sharing options...
topnole Posted June 10, 2023 #3 Share Posted June 10, 2023 29 minutes ago, SSPhone said: Is it really that hard to fix a coffee machine? For the 2nd time in as many cruises the coffee machine in the diamond lounge is broken. 🤔 Last cruise on Rhapsody and now Radiance. If you want a coffee you have to head down to deck 5. Old ships, old machines? Never had this happen since I’ve became Diamond many years ago. Link to comment Share on other sites More sharing options...
ONECRUISER Posted June 10, 2023 #4 Share Posted June 10, 2023 (edited) 1 hour ago, Airbear232 said: Maybe given the vouchers everyone has they don’t feel a need to repair. Do you think the Diamond lounge will survive long term? I first became Diamond there wasn't a Diamond Lounge, we had access to CL. Wasn't added on Ship's until Voyager came out in 1999. Was top Tier at time, no D+ or P and usually at most 6-8 of us on Cruise. Lot more Cruiser's and Repeaters now then 25-35yrs ago. Last few yrs so many D's onboard my Radiance Class Repo's they gave them overflow in Crown Lounge plus 2-3 other Lounges during Happy Hour. Me, I don't care about many the Benefits, just the 340+ SOLO, this one I save thousands a year from Edited June 10, 2023 by ONECRUISER Link to comment Share on other sites More sharing options...
Rare SteelCityCruiser10 Posted June 10, 2023 #5 Share Posted June 10, 2023 2 hours ago, SSPhone said: Is it really that hard to fix a coffee machine? For the 2nd time in as many cruises the coffee machine in the diamond lounge is broken. 🤔 Last cruise on Rhapsody and now Radiance. If you want a coffee you have to head down to deck 5. Saved me a trip up there in the morning. Thx. 😁Also on Radiance. 1 Link to comment Share on other sites More sharing options...
Cruise a holic Posted June 10, 2023 #6 Share Posted June 10, 2023 (edited) I was on the Adventure of the Seas last May. It was horrible. The ship is a rust bucket and the Diamond Lounge coffee machine was broken daily. A half-dozen people tried fixing it- wasting time. The staff should have given coffee coupons to the guests to get coffee at Sorrento's. I am sure that the machine could have been easily replaced. Will never sail on the old ships again. Edited June 10, 2023 by Cruise a holic 1 Link to comment Share on other sites More sharing options...
twinmommy08 Posted June 10, 2023 #7 Share Posted June 10, 2023 1 hour ago, Cruise a holic said: I was on the Adventure of the Seas last May. It was horrible. The ship is a rust bucket and the Diamond Lounge coffee machine was broken daily. A half-dozen people tried fixing it- wasting time. The staff should have given coffee coupons to the guests to get coffee at Sorrento's. I am sure that the machine could have been easily replaced. Will never sail on the old ships again. I agree she is a rusk bucket. A bit disappointed our Christmas sailing was changed to Adventure this year. The diamond lounge is a joke. Last time I was in there the dang door didn't even work and the seating is so small, especially couples taking up the corner loungers meant for 4-6 people. One would argue the drink vouchers we receive can be used for real espresso in the morning. Not everyone drinks coffee, or uses the machine to make adding an additional voucher reasonable. Plus, Royal's IT won't be able to figure out how to limit one coupon to $5 for coffee and the others up to $14. Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted June 10, 2023 #8 Share Posted June 10, 2023 The “value” of the Diamond lounges have significantly decreased and someday they will be replaced with a revenue generating venue. Link to comment Share on other sites More sharing options...
watcher_62 Posted June 10, 2023 #9 Share Posted June 10, 2023 9 hours ago, SSPhone said: Is it really that hard to fix a coffee machine? For the 2nd time in as many cruises the coffee machine in the diamond lounge is broken. 🤔 Last cruise on Rhapsody and now Radiance. If you want a coffee you have to head down to deck 5. We were on May 6th to 11th, and it was out of service the whole cruise as well. You'd think they'd fix it before the Alaska season... Link to comment Share on other sites More sharing options...
smokeybandit Posted June 10, 2023 #10 Share Posted June 10, 2023 I'm on Adventure next month and look forward to it. Too many people cruise on older ships thinking they'll be brand new, then act surprised when those ships show signs of age from being used 24/7 for the last 20+ years. 4 Link to comment Share on other sites More sharing options...
neverbeenhere Posted June 10, 2023 #11 Share Posted June 10, 2023 Hey they got a year off (Covid) to relax. Totally agree ships age, live with it. Then to the breakers . wife and I were just discussing the potential elimination of the Diamond lounges in the future. Our decision was it probably will happen and that will cost us, big boy suites only. coffee machine issues are frequently handled with a run on the Royal coffee shop or limited time access to the suite lounge. (On the ships we’ve been on with machine issues) even had the Diamond lounge staff running coffee orders from the suite lounge once. btw: the coffee machine is down because they ran out of half and half. 😝 1 Link to comment Share on other sites More sharing options...
loudbmw Posted June 10, 2023 #12 Share Posted June 10, 2023 (edited) The Oasis Diamond lounge coffee maker was great. Its a new machine and available 24/7. We get up very early and only on one occasion was the machine was out of beans. I wish I could say the same for the Oasis suite lounge coffee machine. They removed the grounds container at night and didn't turn the machine until 6:00am. Edited June 10, 2023 by loudbmw 1 Link to comment Share on other sites More sharing options...
cruisegirl1 Posted June 10, 2023 #13 Share Posted June 10, 2023 (edited) It is common for me to use a drink voucher for a speciality coffee. I want speciality (espresso ) decaf and often the lounge machines don’t have decaf. m Edited June 10, 2023 by cruisegirl1 Link to comment Share on other sites More sharing options...
RedIguana Posted June 10, 2023 #14 Share Posted June 10, 2023 As a relatively new Diamond who sails mostly the older ships, I expect the coffee machine to break at some point during the cruise. A few times they would let you get free specialty coffees at Cafe Promenade or Cafe Lattitudes depending on the ship. Link to comment Share on other sites More sharing options...
Airbear232 Posted June 10, 2023 #15 Share Posted June 10, 2023 18 hours ago, ONECRUISER said: I first became Diamond there wasn't a Diamond Lounge, we had access to CL. Wasn't added on Ship's until Voyager came out in 1999. Was top Tier at time, no D+ or P and usually at most 6-8 of us on Cruise. Lot more Cruiser's and Repeaters now then 25-35yrs ago. Last few yrs so many D's onboard my Radiance Class Repo's they gave them overflow in Crown Lounge plus 2-3 other Lounges during Happy Hour. Me, I don't care about many the Benefits, just the 340+ SOLO, this one I save thousands a year from Well, until we get to pinnacle, I do like the free bag of laundry, 2 days internet, 2 for 1 speciality restaurants and 5 drink vouchers. 2 Link to comment Share on other sites More sharing options...
Mary&Jim Posted June 10, 2023 #16 Share Posted June 10, 2023 We are just off the Grandeur today after fourteen nights. No coffee maker the entire time. There were carafes filled with regular, decaf and hot water for tea in the Diamond lounge. However, when they were cold or empty, there was no way to get more. We just gave up and used vouchers for coffee at Latitudes and hot water for tea at the Windjammer. Lots of running around each morning. Link to comment Share on other sites More sharing options...
bonsai3s Posted June 11, 2023 #17 Share Posted June 11, 2023 13 hours ago, Cruise a holic said: I was on the Adventure of the Seas last May. It was horrible. The ship is a rust bucket and the Diamond Lounge coffee machine was broken daily. A half-dozen people tried fixing it- wasting time. The staff should have given coffee coupons to the guests to get coffee at Sorrento's. I am sure that the machine could have been easily replaced. Will never sail on the old ships again. On our recent transpacific (Quantum), we were given 1 coffee voucher per person per day on top of the drink vouchers...it was nice. * No problems with the coffee machines in either the DL or SL. Link to comment Share on other sites More sharing options...
bonsai3s Posted June 11, 2023 #18 Share Posted June 11, 2023 9 hours ago, cruisegirl1 said: It is common for me to use a drink voucher for a speciality coffee. I want speciality (espresso ) decaf and often the lounge machines don’t have decaf. m Last year, the DL concierge over Iheard my wife saying "wish they had decaf". The concierge came over and said "push this button and you'll get decaf". All these years we never knew about the "decaf button"..."duh" moment for the both of us...we felt stupid...we didn't know. Went to the suite lounge and asked about getting decaf from the coffee machine. Sure enough, the same thing...just press the secret decaf button. * Caveat: Decaf only works if they have decaf beans in the machine. Link to comment Share on other sites More sharing options...
smokeybandit Posted June 11, 2023 #19 Share Posted June 11, 2023 22 minutes ago, bonsai3s said: Last year, the DL concierge over Iheard my wife saying "wish they had decaf". The concierge came over and said "push this button and you'll get decaf". All these years we never knew about the "decaf button"..."duh" moment for the both of us...we felt stupid...we didn't know. Went to the suite lounge and asked about getting decaf from the coffee machine. Sure enough, the same thing...just press the secret decaf button. * Caveat: Decaf only works if they have decaf beans in the machine. I was in the opposite situation once. The decaf screen was up, and I was quite puzzled. There was a crew member in there setting up for the morning and saw my confusion and taught me how to push a button. I felt educated that morning. 1 Link to comment Share on other sites More sharing options...
Cruise a holic Posted June 11, 2023 #20 Share Posted June 11, 2023 9 hours ago, bonsai3s said: On our recent transpacific (Quantum), we were given 1 coffee voucher per person per day on top of the drink vouchers...it was nice. * No problems with the coffee machines in either the DL or SL. That is exactly what should have been done for the adventure guests.! Perhaps better lounge concierge 1 Link to comment Share on other sites More sharing options...
Galveston Cruiser Posted June 11, 2023 #21 Share Posted June 11, 2023 10 hours ago, Cruise a holic said: That is exactly what should have been done for the adventure guests.! Perhaps better lounge concierge We were on the Radiance 28 days from April 21st. Free coffee at Cafe Latte-tudes. Just show sea pass. Had my cappuccino multiple times every day. 1 Link to comment Share on other sites More sharing options...
cruisegirl1 Posted June 11, 2023 #22 Share Posted June 11, 2023 21 hours ago, bonsai3s said: Last year, the DL concierge over Iheard my wife saying "wish they had decaf". The concierge came over and said "push this button and you'll get decaf". All these years we never knew about the "decaf button"..."duh" moment for the both of us...we felt stupid...we didn't know. Went to the suite lounge and asked about getting decaf from the coffee machine. Sure enough, the same thing...just press the secret decaf button. * Caveat: Decaf only works if they have decaf beans in the machine. Some machines have that feature, some do not. m 1 Link to comment Share on other sites More sharing options...
BND Posted June 11, 2023 #23 Share Posted June 11, 2023 The issue has been getting parts as like many things they are sometimes backordered. I don't get the draw but then I don't like cappuccinos or lattes. Give me a mocha or good black coffee anytime. Link to comment Share on other sites More sharing options...
Ocean Boy Posted June 11, 2023 #24 Share Posted June 11, 2023 On 6/9/2023 at 11:31 PM, topnole said: Old ships, old machines? Never had this happen since I’ve became Diamond many years ago. Odyssey had issues this past February. New ship, new machine. Link to comment Share on other sites More sharing options...
Ocean Boy Posted June 11, 2023 #25 Share Posted June 11, 2023 On 6/10/2023 at 6:41 AM, Cruise a holic said: I was on the Adventure of the Seas last May. It was horrible. The ship is a rust bucket and the Diamond Lounge coffee machine was broken daily. A half-dozen people tried fixing it- wasting time. The staff should have given coffee coupons to the guests to get coffee at Sorrento's. I am sure that the machine could have been easily replaced. Will never sail on the old ships again. Adventure has a Sorrento's now? Where is it located? Link to comment Share on other sites More sharing options...
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