This doesn't seem fair!!

[Charles4515]

36 minutes ago, kirtihk said:

It's not about begging, it's about fairness (as stated in the topic of this thread).

There are lots of things in life that are not fair. 

 

Cruise lines are will known for not being fair. Some time people have been known to take advantage and will if they are too nice.  We have people posting threads on Cruise Critic how to use kids meals to avoid paying for specialty restaurants. If you need fair don't book a cruise. They are hard **** They have lots of scammy practices like art auctions etc. 

 

Honest I think all this points chasing is a lot of effort for little return. I will take them if they give them for sure but it is a marketing program. The cruise line is not awarding them out of fairness.. 

Edited March 7 by Charles4515

[zestyzorra]

2 hours ago, calicakes said:

Thank you.  How was your recovery?  I'm hearing horror stories about people not being able to walk properly.  I'm a very active person and this is absolutely killing me right now. 

Oh don't worry about that at all. I had 2 crappy PA's express concern that I would have trouble walking or running.  Total BS. And I had 2 ORIF surgeries for the same injury and loads of metal plates and screws installed. I told my surgeon what they said and he made sure I only met with him afterward. 

 

The main thing is you will lose considerable muscle mass in the calf on the injured leg. It was obvious looking at my leg for almost a year. But as long as you do the PT exercises and get active as soon as possible, there's no reason you can't make a full recovery. 

 

I also learned that having a positive attitude really helped! Control what you can control and let the rest go. 

[kirtihk]

3 minutes ago, Charles4515 said:

There are lots of things in life that are not fair. 

 

Cruise lines are will known for not being fair. Some time people have been known to take advantage and will if they are too nice.  We have people posting threads on Cruise Critic how to use kids meals to avoid paying for specialty restaurants. If you need fair don't book a cruise. They are hard **** They have lots of scammy practices like art auctions etc. 

 

Honest I think all this points chasing is a lot of effort for little return. I will take them if they give them for sure but it is a marketing program. The cruise line is not awarding them out of fairness.. 

Yes, I know - life is not fair.

Edited March 7 by kirtihk

[Turtles06]

On 3/6/2024 at 1:58 PM, calicakes said:

The entire experience was devastating.  I've never broken a bone, never had to rely on my spouse to do everything for me.  Never had to sit on a sofa all day( bored out of my mind), watching the roll call group go on with the cruise( a bucket list cruise for sure).  I'm still taking pain meds 3.5 weeks later.  I can't bear weight for another 3 weeks.

 

I'm only just seeing this thread, and wanted to say that I hope your recovery goes well and that, with the help of PT, you are back to being 100% of where you were before your injury. 

 

As someone who also had to cancel a long-planned, expensive, land trip (Amsterdam) and cruise (Norwegian fjords) at the very last minute last summer because of a very serious and sudden medical problem, I can totally sympathize with what you are feeling.  I spent the entire summer bedridden (talk about being bored!) and in great pain; my spouse had to do everything for me.  I had complex and major surgery from which I am still rehabbing. 

 

I offer the following perspective.  I am grateful (as I am sure you are too) for my loving spouse who has taken amazing care of me throughout this horrible ordeal. I am grateful for the medical care to which I have access, and for having health insurance that covers it. I am grateful that we had travel insurance (we always do) that reimbursed us for all of our non-refundable expenses, the biggest part of which was our five-figure cruise fare. 

 

Until I read this thread, it never even occurred to me that the cruise line should have given us loyalty points because they kept 100% of our cruise fare, given the last minute cancellation.  I'm not even thinking about that now.  I understand your perspective, and I am not posting to dispute it.  I just wanted to give my perspective as to what I think is important in my own life, having had a devastating medical problem that also caused us to cancel a major cruise at the very last minute.

 

Again, I wish you a full and speedy recovery, and happy travels in the future. 

[calicakes]

5 minutes ago, Turtles06 said:

 

I'm only just seeing this thread, and wanted to say that I hope your recovery goes well and that, with the help of PT, you are back to being 100% of where you were before your injury. 

 

As someone who also had to cancel a long-planned, expensive, land trip (Amsterdam) and cruise (Norwegian fjords) at the very last minute last summer because of a very serious and sudden medical problem, I can totally sympathize with what you are feeling.  I spent the entire summer bedridden (talk about being bored!) and in great pain; my spouse had to do everything for me.  I had complex and major surgery from which I am still rehabbing. 

 

I offer the following perspective.  I am grateful (as I am sure you are too) for my loving spouse who has taken amazing care of me throughout this horrible ordeal. I am grateful for the medical care to which I have access, and for having health insurance that covers it. I am grateful that we had travel insurance (we always do) that reimbursed us for all of our non-refundable expenses, the biggest part of which was our five-figure cruise fare. 

 

Until I read this thread, it never even occurred to me that the cruise line should have given us loyalty points because they kept 100% of our cruise fare, given the last minute cancellation.  I'm not even thinking about that now.  I understand your perspective, and I am not posting to dispute it.  I just wanted to give my perspective as to what I think is important in my own life, having had a devastating medical problem that also caused us to cancel a major cruise at the very last minute.

 

Again, I wish you a full and speedy recovery, and happy travels in the future. 

Yes, I'm very thankful for what I do have.  I had great medical care and was assigned a really fantastic orthopedic surgeon.  I'm also thankful I didn't have to have a cast and went right to the boot.   I started the thread to basically just vent and its turned into a whole other thing.  I almost just want to delete it.  I hope you have a speedy recovery too.  

[islabahia]

We are Elite and could care less about points.  We sad bye bye to X after a cruise in March on Summit that was so bad that we given $$$ FCC’s before departing the ship.  We are leaving the FCC’s on the table and have moved on (Oceania here we come)!

[calicakes]

1 minute ago, islabahia said:

We are Elite and could care less about points.

Part of the reason I wanted the points was for status matching on Virgin.  We booked a 4 day for October 2024. 

[calicakes]

1 hour ago, bigbeergut said:

 
Just out of curiosity since we are talking about fairness, I suspect that your TA was going to provide you with some sort of rebate for booking the cruise with her/him.  Is the TA still going to provide you with the same rebate even though you are not taking the cruise?  Is it fair that your TA gets a larger commission because you didn’t take the cruise?  I hope you get some sort of rebate from your TA.

They were going to give us 10 percent back in OBC. 

[calicakes]

The TA just told me I'm getting tax refunded, but not port fees. 

[PTC DAWG]

14 minutes ago, islabahia said:

We are Elite and could care less about points.  We sad bye bye to X after a cruise in March on Summit that was so bad that we given $$$ FCC’s before departing the ship.  We are leaving the FCC’s on the table and have moved on (Oceania here we come)!

Fascinating...

[jelayne]

4 hours ago, Arizona Wildcat said:

If you email the executive office you need to request the refund of ALL fees beyond your basic cruise fare.  These would include: upgrade for cabin, drink package, shore excursions, port fees.  Really anything and everything you have paid except the basic cruise fare.

Take a deep breath and compose the email.  You should come out of this just fine if you do the PT.  I hated PT after my Achilles ruptures- all 3.  Can't run but walk fine.

See my post #87.  I would gladly take a bunch of $$.

Make that appointment with Chase.  You have 10K in insurance with your Sapphire card.

Adios and better luck in the future.

The things you cited, excursions, drink package, dining and port fees have been refunded without a issue without writing the Executive Office, that is standard.  When we have cancelled there was no Move Up offered so no experience with that expense. 

[wrk2cruise]

3 hours ago, bigbeergut said:

 
Just out of curiosity since we are talking about fairness, I suspect that your TA was going to provide you with some sort of rebate for booking the cruise with her/him.  Is the TA still going to provide you with the same rebate even though you are not taking the cruise?  Is it fair that your TA gets a larger commission because you didn’t take the cruise?  I hope you get some sort of rebate from your TA.

 

I had this particular issue when I had to cancel a cruise as my dad died 2 days prior to departure.  I was booked via a well known agency many here use.  They charged me the $50 pp cancellation fee (which I had agreed to when booking) but in addition I was to get $400 in OBC from them.  So yes they got to retain that $400 in addition to the commission they would have normally got.

 

I booked 2 new cruise a week later and they did give me the cancellation fee ($100) in OBC as a "one time good will gesture".   Their handling of this really did sour me so I understand the OP.

I have since moved away from this TA.

[DingoMom]

@calicakes, I am sorry you are missing this trip! I broke the same bones in October just days before we were going to Barcelona for several days. The Barcelona trip was the precursor for a 14-night Transatlantic. I was so bummed we couldn’t go and was frustrated to have to rely on DH for Every. Little. Thing. So, I know how you feel and I am sending you hugs and well-wishes across the miles. 
I, too, feel fortunate and grateful for DH’s care, a Rock Star surgeon, great medical care, and medical (as well as trip) insurance. But it still sucked! 
I am now 5 months post-op and walk like nothing ever happened. No pain. No limitations. It didn’t take five months for that, but it was a process. 
One question about Allianz insurance, which is what we have: I know the limit for you was $5K, but wouldn’t that be $5K for you and $5K for DW?

[zitsky]

29 minutes ago, wrk2cruise said:

 

I had this particular issue when I had to cancel a cruise as my dad died 2 days prior to departure.  I was booked via a well known agency many here use.  They charged me the $50 pp cancellation fee (which I had agreed to when booking) but in addition I was to get $400 in OBC from them.  So yes they got to retain that $400 in addition to the commission they would have normally got.

 

I booked 2 new cruise a week later and they did give me the cancellation fee ($100) in OBC as a "one time good will gesture".   Their handling of this really did sour me so I understand the OP.

I have since moved away from this TA.

Do TAs normally transfer OBC to another sailing if you cancel?  Or give it to you as cash?

[bigbeergut]

3 hours ago, calicakes said:

They were going to give us 10 percent back in OBC. 

Is the TA still going to send you 10 percent?   If not why not?   It’s not fair not to send you the 10 percent.  Why should the TA keep the money just because you canceled?   You deserve the 10 percent.

[zitsky]

I’ve found a new way to make money.  Just book a cruise and cancel it then demand the OBC be refunded to you.  And the loyalty points too.

[calicakes]

1 hour ago, wrk2cruise said:

I was booked via a well known agency many here use.  They charged me the $50 pp cancellation fee (which I had agreed to when booking) but in addition I was to get $400 in OBC from them.  So yes they got to retain that $400 in addition to the commission they would have normally got.

We probably used the same TA, I also had to pay 100.00 for myself and my wife. 

[calicakes]

1 hour ago, DingoMom said:

@calicakes, I am sorry you are missing this trip! I broke the same bones in October just days before we were going to Barcelona for several days. The Barcelona trip was the precursor for a 14-night Transatlantic. I was so bummed we couldn’t go and was frustrated to have to rely on DH for Every. Little. Thing. So, I know how you feel and I am sending you hugs and well-wishes across the miles. 
I, too, feel fortunate and grateful for DH’s care, a Rock Star surgeon, great medical care, and medical (as well as trip) insurance. But it still sucked! 
I am now 5 months post-op and walk like nothing ever happened. No pain. No limitations. It didn’t take five months for that, but it was a process. 
One question about Allianz insurance, which is what we have: I know the limit for you was $5K, but wouldn’t that be $5K for you and $5K for DW?

I'm sorry, I would not wish this injury on my worst enemy.   I think the 5k is per policy. 

[bigbeergut]

32 minutes ago, calicakes said:

We probably used the same TA, I also had to pay 100.00 for myself and my wife. 

Ok, why doesn’t your TA send a rebate to you for a cruise you didn’t take?  That seems fair.

[jelayne]

5 hours ago, zitsky said:

Do TAs normally transfer OBC to another sailing if you cancel?  Or give it to you as cash?

When we have cancelled 2 cruises we have not received the OBC, actually never expected we would.  Has anyone gotten OBC from a TA for a cancelled cruise?

 

[wrk2cruise]

6 hours ago, zitsky said:

Do TAs normally transfer OBC to another sailing if you cancel?  Or give it to you as cash?

 

Neither, they keep the cash.  Remember we are discussing paid in full cruises here.

[villauk]

6 hours ago, calicakes said:

I think the 5k is per policy. 

 

I would double check this as I recently confirmed with my insurance company as we have a family policy and I was informed that the amount quoted on the document was per person (I was concerned that the amount was too low and they stated it was pp).

[the penguins]

1 hour ago, villauk said:

 

I would double check this as I recently confirmed with my insurance company as we have a family policy and I was informed that the amount quoted on the document was per person (I was concerned that the amount was too low and they stated it was pp).

different rules in the UK to the US.

Our (the UK) system is much simpler as our Travel Insurance covers: the travel/cancellation, baggage, injury, and medical in one policy. Plus we can get an Annual Policy that covers an unlimited number of trips (usually up to 31 days per trip) worldwide with the option to increase cover and to travel for longer than 31 days.

[villauk]

56 minutes ago, the penguins said:

different rules in the UK to the US.

Our (the UK) system is much simpler as our Travel Insurance covers: the travel/cancellation, baggage, injury, and medical in one policy. Plus we can get an Annual Policy that covers an unlimited number of trips (usually up to 31 days per trip) worldwide with the option to increase cover and to travel for longer than 31 days.

 

I know, but it’s still worth checking the policy to make sure that what is quoted is for the two of them or pp, as was stated by another US poster above.

[Cruising Is Bliss]

You can't buy points, they have to be earned. That's pretty standard in the travel industry. With Holland America, owned by Carnival, money prepays for the cruise, loyalty points are awarded AFTER the cruise, for days sailed plus an additional day credit for every $300 spent onboard. I'm doing a bunch of future cruises on HAL, sharing a cabin with my best friend. If she decides not to go, it doesn't even matter if insurance reimburses her. My fares would still double, because of HAL's solo supplement which my travel insurance would pay to HAL because I specifically have that covered in our policies. HAL would not give me days sailed points for the empty bed in my cabin, no matter who paid for that bed.