a350flyer Posted June 26 #1 Share Posted June 26 Poll question above. Link to comment Share on other sites More sharing options...
Rare WrittenOnYourHeart Posted June 26 #2 Share Posted June 26 I will let them do the spiel the first day/night, but after they finish I politely explain that I completely understand how the rating system works and as long as they trust me that I will let them know if there is anything wrong so they have a chance to fix it and don't give me the speech again, there is no question as to what their rating will be. If it's brought up again, I'll start dropping the rating. I politely explain that to my head server as well in the event that I can't be seated with my usual team for any reason so they can let the new team know. 1 Link to comment Share on other sites More sharing options...
Rare Lena11033 Posted June 26 #3 Share Posted June 26 I put frequently because its happened on all my cruises, last one a couple of times they forgot things I ordered I either had to chase them up or it never came by the time I had to leave but they wanted a 10 Link to comment Share on other sites More sharing options...
a350flyer Posted June 27 Author #4 Share Posted June 27 I’ve been asked for a 10 rating and nothing less by serves in main dining restaurants. Although not in blu or luminae. Just Eden for e class specialty restaurants. Haven’t heard servers asking for a 10 in Le Voyage, rooftop grill, fine cut, Le petit chef, raw on 5. Link to comment Share on other sites More sharing options...
Rare Lena11033 Posted June 27 #5 Share Posted June 27 13 minutes ago, a350flyer said: Although not in blu or luminae. I have, my last one was in Luminae. Don't get me wrong I'll give people high rankings id deserved but I don't want to be pressured over dinner. Also I don't like the anything less than 10 is a 0. So we're either giving 9 or lower and they are penalized or a 10 which is not accurate. Sorry but no matter how good you are at your job there is room for improvement Link to comment Share on other sites More sharing options...
Rare mahdnc Posted June 27 #6 Share Posted June 27 It used to be that my family would never hear that request. Now we hear it regularly during the last night of the cruise. Link to comment Share on other sites More sharing options...
Spudd Posted June 27 #7 Share Posted June 27 I wish management would institute a rule against asking for a good review. It is very uncomfortable. 2 Link to comment Share on other sites More sharing options...
Rare hcat Posted June 27 #8 Share Posted June 27 Not just the servers, but maitre ds as well! We politely listen once or twice and tune it out .It is a source of discomfort! The begging is engendered by a punitive staff rating system...renders the survey meaningless. Banish the Bean counters! 2 Link to comment Share on other sites More sharing options...
Rare Georgia_Peaches Posted June 27 #9 Share Posted June 27 14 minutes ago, Spudd said: I wish management would institute a rule against asking for a good review. It is very uncomfortable. I think management is promoting it! We were literally begged for 10’s in Luminae earlier this month. The hostess reminded us as we were walking out the door. Our server gave the spiel every day. I was so annoyed by the end of it that I refused to complete the survey. However, when I stopped by guest services on the last sea day to get some envelopes for tips, I mentioned how off putting it was to be constantly hounded for a 10 by wait staff. 1 Link to comment Share on other sites More sharing options...
a350flyer Posted June 27 Author #10 Share Posted June 27 Just now, Georgia_Peaches said: I think management is promoting it! We were literally begged for 10’s in Luminae earlier this month. The hostess reminded us as we were walking out the door. Our server gave the spiel every day. I was so annoyed by the end of it that I refused to complete the survey. However, when I stopped by guest services on the last sea day to get some envelopes for tips, I mentioned how off putting it was to be constantly hounded for a 10 by wait staff. 😱🤯 Link to comment Share on other sites More sharing options...
taxiang Posted June 27 #11 Share Posted June 27 Some yes, some no. I try to understand the push. My employer in the tech industry sends out these stupid NPS surveys (rate us from 1 to 10) and you would not believe the pressure we get from corporate to get 10s. Part of our business unit's budget from corporate is based on these, and customers dont realize anything less than a 9 is bad news. Link to comment Share on other sites More sharing options...
Water_Baby_ Posted June 27 #12 Share Posted June 27 We’ve heard the request occasionally. I sort of agree with the sentiment but think that the request should be early in the cruise and they should ask, “if my service is less than your expectations at any time during our time together, kindly let me know so I can make it right.” 1 Link to comment Share on other sites More sharing options...
chefchick Posted June 27 #13 Share Posted June 27 The last cruise I was on (not Celebrity) I was specifically ask on their after market survey if any crew member ask you for a “good review” because it is their company culture to always give great service and that includes not making patrons feel uncomfortable in any way. I appreciate this as I hate to be hounded for reviews. I understand the need for feedback but I am on vacation, I don’t need a homework assignment. Also, I am a being believer that a good company is always looking for ways to improve. The hard working crew have enough to do, they don’t need the added pressure of asking for 10s like their jobs depend on it (which, unfortunately, it might). Gosh, I hope Celebrity and others are listening. 3 Link to comment Share on other sites More sharing options...
Rare Lena11033 Posted June 27 #14 Share Posted June 27 9 hours ago, Georgia_Peaches said: I think management is promoting it! We were literally begged for 10’s in Luminae earlier this month. The hostess reminded us as we were walking out the door. Our server gave the spiel every day. I was so annoyed by the end of it that I refused to complete the survey. However, when I stopped by guest services on the last sea day to get some envelopes for tips, I mentioned how off putting it was to be constantly hounded for a 10 by wait staff. Good honestly if its a case or 10 or nothing then the survey is useless. I agree with @Water_Baby_ that maybe at the beginning once mention it but word it say let us know if there are issues so we can improve it and not mention the survey again. In Luminae I had it mentioned multiple times and it really is off putting - especially after I had to keep chasing them up for things. I don't mind mistakes, as long as the same ones don't keep repeating - which they did and then they wanted a 10. 2 Link to comment Share on other sites More sharing options...
Happy Cruiser 6143 Posted June 27 #15 Share Posted June 27 Anyone who asks me for a 10 automatically gets a 9 as the top rating even if I would have given them a 10 otherwise. The whole system is pretty meaningless as presently constituted. 3 Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted June 28 #16 Share Posted June 28 I can't remember a cruise where we were not asked. 2 Link to comment Share on other sites More sharing options...
Rare chemmo Posted June 28 #17 Share Posted June 28 On 6/27/2024 at 4:52 AM, Water_Baby_ said: We’ve heard the request occasionally. I sort of agree with the sentiment but think that the request should be early in the cruise and they should ask, “if my service is less than your expectations at any time during our time together, kindly let me know so I can make it right.” We have also frequently had requests for a 10 from wait staff, M’D and butlers… I think your suggested comment is far more appropriate. We have rarely had cause for complaints on cruises but occasionally there have been issues… 21 hours ago, Lena11033 said: In Luminae I had it mentioned multiple times and it really is off putting - especially after I had to keep chasing them up for things. I don't mind mistakes, as long as the same ones don't keep repeating - which they did and then they wanted a 10. This is the issue…Some staff don’t up their efforts when mistakes are pointed out but still expect a 10! I have no issues giving a ten after a mistake/poor service if it is then rectified. 2 Link to comment Share on other sites More sharing options...
Rare cruisetonowhere10 Posted June 28 #18 Share Posted June 28 From a statistical standpoint, the push for 10s actually invalidates the data. You’re no longer simply measuring the quality of the service, you are also measuring customer compliance, staff fear/motivation, customer belief in the system (some say as soon as they are asked for a 10 the rating is a 9) etc…so Celebrity has perfected how to invalidate data…then they obviously must use such data to make decisions. Sounds like a good corporate policy. 🙂 Link to comment Share on other sites More sharing options...
D C Posted July 2 #19 Share Posted July 2 I always add a comment to the survey letting them know how bad their rating system is if they're penalizing people for anything less than absolute perfection. Link to comment Share on other sites More sharing options...
-Lew- Posted July 2 #20 Share Posted July 2 We began cruising on Disney Cruise Line where we were asked constantly. Have never received a request on Celebrity. Link to comment Share on other sites More sharing options...
Liao Posted July 2 #21 Share Posted July 2 1 hour ago, -Lew- said: We began cruising on Disney Cruise Line where we were asked constantly. Have never received a request on Celebrity. This Link to comment Share on other sites More sharing options...
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