davekathy Posted March 21, 2018 #1501 Share Posted March 21, 2018 Are your C&A points correct yet? Our cruise history, C&A points, C&A numbers and our C&A tier levels are all correct. Future cruises are also up to date and correct. Link to comment Share on other sites More sharing options...
torpeedo Posted March 21, 2018 #1502 Share Posted March 21, 2018 Those functions are currently unavailable and may be for a while.You can call and check to find out what your current settings are. Thank you! I will call to check on the amenities going forward. What a mess!! Link to comment Share on other sites More sharing options...
Clarea Posted March 21, 2018 #1503 Share Posted March 21, 2018 Our cruise history, C&A points, C&A numbers and our C&A tier levels are all correct. Future cruises are also up to date and correct. Thanks. Link to comment Share on other sites More sharing options...
Biestro4 Posted March 21, 2018 #1504 Share Posted March 21, 2018 Anyone in the UK still having problems logging in? I am still getting the message “ we are unable to complete you request......” Is it because I have both a RCCL and Celebrity account? Sent from my iPad using Forums I am in the UK and although I can login and find my current booking the system it will not accept my Crown & Anchor or Captains Club numbers. Have spoken to RCI who confirm that my loyalty status is linked to my booking so that I will get benefits onboard. Sounds as though they have a way to go in sorting out the new software. David Link to comment Share on other sites More sharing options...
ONECRUISER Posted March 21, 2018 #1505 Share Posted March 21, 2018 Our cruise history, C&A points, C&A numbers and our C&A tier levels are all correct. Future cruises are also up to date and correct. Same here, all mine were fixed by Sunday Morning... Link to comment Share on other sites More sharing options...
Rare cruising sister Posted March 21, 2018 #1506 Share Posted March 21, 2018 My cruise history is not correct. I can pull up the cruise by reservation but it does not show up in history and points not added. No biggie and I can wait, points don't change my status. Link to comment Share on other sites More sharing options...
Ocean Boy Posted March 21, 2018 #1507 Share Posted March 21, 2018 Are your C&A points correct yet? No. All the cruises are listed but the points from the last cruise on Allure are not added in. The total is correct on the old site. Link to comment Share on other sites More sharing options...
lr657 Posted March 21, 2018 #1508 Share Posted March 21, 2018 Our recent Navigator cruise on March 2nd is now showing as a past cruise but the 9 points have not yet been added to my total. Anyone able to update personal preferences, such as cabin upgrade preferences on the new site? My guess is that the site is still evolving.:rolleyes::confused: Sal, same happened with our March 2nd Navigator cruise. It shows in the past cruises section with the correct points, but the points haven't been added into our total points. I did call, and was told the same line... "IT is working on it". I received the same answer when I asked where the cruise details were and the area for cruise preferences and C&A choices was located. They told me it wouldn't be much longer.:D Link to comment Share on other sites More sharing options...
grapau27 Posted March 21, 2018 #1509 Share Posted March 21, 2018 On the main page, instead of clicking log in, click on "Already Booked". There you will see "On Line Check In". Click on that. I just went onto Manage my Booking. Online check in, Put in surname, 7 digit booking reference no. Date of cruise. It then took me to the online check in. After i completed and printed our set sale passes i clicked onto cruise personaliser and did our dining reservations. Link to comment Share on other sites More sharing options...
Clarea Posted March 21, 2018 #1510 Share Posted March 21, 2018 No. All the cruises are listed but the points from the last cruise on Allure are not added in. The total is correct on the old site. Thanks, at least it seems to be improving. I've not had the guts to log in since I read about the problems here. Link to comment Share on other sites More sharing options...
Beachammo Posted March 21, 2018 #1511 Share Posted March 21, 2018 Our recent Navigator cruise on March 2nd is now showing as a past cruise but the 9 points have not yet been added to my total. Anyone able to update personal preferences, such as cabin upgrade preferences on the new site? My guess is that the site is still evolving.:rolleyes::confused: Same with my Navigator March 2nd. Does show the 9 points if you log in on the old site. Can not change anything on my profile including preferences. Sent from my LGLS990 using Tapatalk Link to comment Share on other sites More sharing options...
simdog77 Posted March 21, 2018 #1512 Share Posted March 21, 2018 Anyone having web site issues with RCI? Logged in today (first time in a few months) to find everything was different. A lot of detail like the itinerary seem to be missing. We have a couple of bookings coming up and the site sees the booking but offers no detail. When I try cruise planner it wants me to enter all the booking info again. Not the first time over the years we have had similar issues. Just curious... Link to comment Share on other sites More sharing options...
Desert Cruizers Posted March 21, 2018 #1513 Share Posted March 21, 2018 Since they recently changed the Web site many are having issues being able to view their bookings. The best way to view your bookings, etc is to click the Tab at the top, marked Already Booked. Put in your Last Name, Booking #, date of sail & ship and this will take you directly to your booking/'s Until they get everything updated and transferred over we will be seeing these pages to refill out your information. Mine has been telling me I have no C&A yet am D. You don't even need to log in to do your Online Check in, just click the Already Booked Tab. Link to comment Share on other sites More sharing options...
cbelc Posted March 21, 2018 #1514 Share Posted March 21, 2018 They are already connected, I think, like Carnival and Princess. We booked a Celebrity cruise for this October on the Allure of the Seas last year. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Biker19 Posted March 21, 2018 #1515 Share Posted March 21, 2018 I've not had the guts to log in since I read about the problems here. What's the worst that can happen? Link to comment Share on other sites More sharing options...
angelinaxox1 Posted March 21, 2018 #1516 Share Posted March 21, 2018 I am not sure if this issue has already been posted by someone else on this thread but the issue I am having is that my first Royal cruise from 1992 is no longer showing (which I had to submit proof for in the past). Only my points for it show but not the cruise itself (which in the previous system was given the generic date of 1970.) I called and was told that they are working on showing cruises that were taken prior to the Crown and Anchor Society. The person on the line told me it wasn't that big of a deal since my points show. But I really didn't buy that as I have had other issues with the website. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
davekathy Posted March 22, 2018 #1517 Share Posted March 22, 2018 Thanks. You're welcome. Hope yours isn't messed up like a few that have reported since the new version has rolled out. Link to comment Share on other sites More sharing options...
ONECRUISER Posted March 22, 2018 #1518 Share Posted March 22, 2018 Anyone having web site issues with RCI? Logged in today (first time in a few months) to find everything was different. A lot of detail like the itinerary seem to be missing. We have a couple of bookings coming up and the site sees the booking but offers no detail. When I try cruise planner it wants me to enter all the booking info again. Not the first time over the years we have had similar issues. Just curious... Yes, we all have. For better and worse welcome to the new Royal website. All your answers are in this thread... Link to comment Share on other sites More sharing options...
Rare KmomChicago Posted March 22, 2018 #1519 Share Posted March 22, 2018 What browser are you using. I am still unable to get into my account using firefox and chrome. I've been getting "try again later" for a week and a half. I got in using Microsoft Edge. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
CapeGal Posted March 22, 2018 #1520 Share Posted March 22, 2018 Finally all is properly fixed on our Dashboard. That includes C&A numbers, cruises taken, Set Sail Pass information for our next cruise and e-docs available. I hope its done. Link to comment Share on other sites More sharing options...
CapeGal Posted March 22, 2018 #1521 Share Posted March 22, 2018 I got in using Microsoft Edge. Sent from my iPhone using Forums I got in using Chrome. Link to comment Share on other sites More sharing options...
Retired LEO Posted March 22, 2018 #1522 Share Posted March 22, 2018 I got an email saying that the issue has been resolved and I can now log in. WRONG Link to comment Share on other sites More sharing options...
mslaabs Posted March 22, 2018 #1523 Share Posted March 22, 2018 I am not sure if this issue has already been posted by someone else on this thread but the issue I am having is that my first Royal cruise from 1992 is no longer showing (which I had to submit proof for in the past). Only my points for it show but not the cruise itself (which in the previous system was given the generic date of 1970.) I called and was told that they are working on showing cruises that were taken prior to the Crown and Anchor Society. The person on the line told me it wasn't that big of a deal since my points show. But I really didn't buy that as I have had other issues with the website. Sent from my iPad using Forums Yes, have a similar issue. Our very first cruise with Royal is nowhere to be found. I emailed and was told it does not show because it was manually entered (??), but our point total is correct. Not sure what was manually entered or where because I do not have the booking number to manually add it to my cruise history. I'm not totally convinced on the points, but unfortunately I did not keep close tabs on exactly how many points we had prior to this website catastrophe. Link to comment Share on other sites More sharing options...
mugtech Posted March 22, 2018 #1524 Share Posted March 22, 2018 I just went ontoManage my Booking. Online check in, Put in surname, 7 digit booking reference no. Date of cruise. It then took me to the online check in. After i completed and printed our set sale passes i clicked onto cruise personaliser and did our dining reservations. Did all that 10 minutes ago, told me to try later. The cruise is in 4 weeks. How much later? Link to comment Share on other sites More sharing options...
angelinaxox1 Posted March 22, 2018 #1525 Share Posted March 22, 2018 Yes, have a similar issue. Our very first cruise with Royal is nowhere to be found. I emailed and was told it does not show because it was manually entered (??), but our point total is correct. Not sure what was manually entered or where because I do not have the booking number to manually add it to my cruise history. I'm not totally convinced on the points, but unfortunately I did not keep close tabs on exactly how many points we had prior to this website catastrophe. I talked to one person who said others have reported the issue as well. I then talked to a supervisor who said they are looking into fixing the issue but had no idea when (or if) it would be corrected. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now