FlorenceItaly Posted April 20, 2020 #551 Share Posted April 20, 2020 Imo, it is a cash flow issue and a staff issue. This does not make it okay. Before all this started, I cancelled a HAL cruise on Feb. 23, and the refund hit my credit card the NEXT DAY. I am currently only waiting on some airline refunds. If I was waiting on a cruise line refund I would be frustrated too, very frustrated. I do think you will ultimately receive your funds. Link to comment Share on other sites More sharing options...
Rare hcat Posted April 20, 2020 #552 Share Posted April 20, 2020 (edited) With due respect to the OP, I agree... Another thread to vent or track or discuss only diffuses the info. Hope mods merge this into the Cruise Tracker thread. Here's a link to the original one that remains current! Edited April 20, 2020 by hcat 1 Link to comment Share on other sites More sharing options...
phoenix_dream Posted April 20, 2020 #553 Share Posted April 20, 2020 For those suggesting this is a duplicate thread - this thread is not to track refunds. This thread is to talk about why they are taking so long. I understand there may be duplicate discussions, but that was not my intent. Link to comment Share on other sites More sharing options...
yorky Posted April 20, 2020 #554 Share Posted April 20, 2020 8 minutes ago, phoenix_dream said: For those suggesting this is a duplicate thread - this thread is not to track refunds. This thread is to talk about why they are taking so long. I understand there may be duplicate discussions, but that was not my intent. Please let’s not have another thread related to refunds, they really are taking over the forum. I would much rather we just had one thread where refunds in general could be discussed. The issue of refund delays and possible reasons really are being discussed on too many threads already. 2 Link to comment Share on other sites More sharing options...
Happy Cruiser 6143 Posted April 20, 2020 #555 Share Posted April 20, 2020 2 hours ago, JuliaMS said: Our cruise was canceled 3/13 for 3/14 sailing. We requested refund upon return home. Nothing Yet, But I do know other friends in same situation on different cruise lines, non-cruise packages and airlines are also still waiting on their refunds. Both of my plane tickets for cancelled flights were refunded to my credit card within a week of the cancellation. It is possible to do this. They just have to want to. 4 Link to comment Share on other sites More sharing options...
Bo1953 Posted April 20, 2020 #556 Share Posted April 20, 2020 49 minutes ago, yorky said: Please let’s not have another thread related to refunds, they really are taking over the forum. I would much rather we just had one thread where refunds in general could be discussed. The issue of refund delays and possible reasons really are being discussed on too many threads already. Great this was merged! bon voyage 2 Link to comment Share on other sites More sharing options...
phoenix_dream Posted April 20, 2020 #557 Share Posted April 20, 2020 9 minutes ago, Bo1953 said: Great this was merged! bon voyage I was hoping that a discussion of the "why" could be had that would not get lost in the discussion of the "what" (meaning details of individual refunds). I guess like most of my hopes related to cruising these days it was a lost cause.😒 Link to comment Share on other sites More sharing options...
yorky Posted April 20, 2020 #558 Share Posted April 20, 2020 13 minutes ago, Bo1953 said: Great this was merged! bon voyage Thank goodness. Having to be stuck at home for weeks on end I’m desperately looking for anything positive on here to cheer me up. Sadly it’s been tough going on the forum of late. 1 Link to comment Share on other sites More sharing options...
Rare hcat Posted April 20, 2020 #559 Share Posted April 20, 2020 (edited) As I previously mentioned somewhere, I think they could easily sep out straight deposit refunds and refunds for X cancelled cruises from ones that require further calculations, of penalties, excursions and dining charges, FCC etc. Those in the easy pile could be sent out very quickly, thus allowing the backlog to reduce. For those with credit card disputes, i think X may wait out the review time frame ( 60 days for BOA) and just let them automatically be marked resolved. Only a guess??? Edited April 20, 2020 by hcat Link to comment Share on other sites More sharing options...
jerryd1 Posted April 20, 2020 #560 Share Posted April 20, 2020 We were notified on March 30th that our May 13 Viking Rhine cruise, along with all the rest of Vikings cruises thru June 30th, were cancelled. We opted for the 125% voucher to use on another cruise in the next two years. One positive note, we received our FCC vouchers from Viking yesterday. The nice things about Vikings vouchers is they are transferable. Also, your cancelled cruise will be refunded at 100% if the vouchers haven't been used by the time they expire. Link to comment Share on other sites More sharing options...
Rare hcat Posted April 20, 2020 #561 Share Posted April 20, 2020 (edited) Re Viking: Wow.. that's a very generous policy. Good to know (We are looking at the Mississippi River cruise..) Edited April 20, 2020 by hcat Link to comment Share on other sites More sharing options...
Bo1953 Posted April 20, 2020 #562 Share Posted April 20, 2020 51 minutes ago, phoenix_dream said: I was hoping that a discussion of the "why" could be had that would not get lost in the discussion of the "what" (meaning details of individual refunds). I guess like most of my hopes related to cruising these days it was a lost cause.😒 It will only be lost to new readers of the total thread, all new messages in the thread are flagged, for the rest of us. bon voyage 2 Link to comment Share on other sites More sharing options...
Bo1953 Posted April 20, 2020 #563 Share Posted April 20, 2020 50 minutes ago, yorky said: Thank goodness. Having to be stuck at home for weeks on end I’m desperately looking for anything positive on here to cheer me up. Sadly it’s been tough going on the forum of late. Yes, I know... even the ones which are pointedly meant to be positive get hi-jacked... LOL Gotta love it... bon voyage 2 Link to comment Share on other sites More sharing options...
islandgirlejfan Posted April 20, 2020 #564 Share Posted April 20, 2020 2 hours ago, Happy Cruiser 6143 said: Both of my plane tickets for cancelled flights were refunded to my credit card within a week of the cancellation. It is possible to do this. They just have to want to. I agree. We had non refundable airfare and had fully intended to make the trip, but when the Chicago to Venice air went missing, we made the call to American. Just got an email yesterday that it would be refunded to our card in within the week. Just called them about it 9 days ago. Link to comment Share on other sites More sharing options...
Purplsmurf Posted April 20, 2020 #565 Share Posted April 20, 2020 While we still haven’t received our refund for our March 14 cruise that was cancelled the evening before and refund requested almost immediately, we have finally received our refund from Allianz. We had 2 cabins and cancel for any reason insurance so it was nice to see the almost $800 credit show up on my cc today. Link to comment Share on other sites More sharing options...
helen haywood Posted April 21, 2020 #566 Share Posted April 21, 2020 Joking a bit is all one can do to alleviate the tension as we wait for refunds without any idea of the when or why.... 1 1 Link to comment Share on other sites More sharing options...
downsmead Posted April 21, 2020 #567 Share Posted April 21, 2020 7 hours ago, helen haywood said: Joking a bit is all one can do to alleviate the tension as we wait for refunds without any idea of the when or why.... 👍 My other remedy when bored or after a bad day is to browse on my iPad for my next holiday / cruise, and at present that is not really an option as I have 2021 already all booked up and 2022 is not yet fully released 🤷♀️😳. Link to comment Share on other sites More sharing options...
Rare hcat Posted April 21, 2020 #568 Share Posted April 21, 2020 We are waiting to hear about a $900 deposit refund for a cancellation we made on April 8th of a Connie 2022 cruise. Never received any conf that it was cancelled so will call Celeb later today. Won't file any credit card dispute until 45 day pass. Like others, we are curious about the process but at this point assume they are inundated. Each rep gives a slightly diff story but that's not unusual for X! Link to comment Share on other sites More sharing options...
TeeRick Posted April 21, 2020 #569 Share Posted April 21, 2020 I know this is a discussion about cruise refunds and particularly Celebrity refunds. Many of us a waiting for our money to be returned. There has been some information shared about airline ticket refunds here as well. But I am curious about other types of refunds. This goes far beyond the cruise and travel industry. For example, many people have purchased tickets or are season ticket holders to sporting events and concerts. Some have weddings on hold. You name it. A lot of money tied up with delayed or no refunds. Do you have other types of refunds owed? Link to comment Share on other sites More sharing options...
Rare hcat Posted April 21, 2020 #570 Share Posted April 21, 2020 (edited) No.. Cancelled hotels and rental car on line without issue...just res not deposits. Will be changing SW Air res soon We are waiting on Covid masks that seem lost in space ( or China?).Contact with vendor is through Walmart..long waits for online chat or phone call back. They charged our credit card claiming it was shipped, but Post Ofc says package not yet received..We don't want to cancel.. All other transaction via mail.order running smoothly. Celeb takes the booby prize! Edited April 21, 2020 by hcat Link to comment Share on other sites More sharing options...
Rare Essiesmom Posted April 21, 2020 #571 Share Posted April 21, 2020 Finally, some movement on my refund for the 3/15 Edge cruise. I was notified 4/3 that my pre-purchased internet charge was being refunded but might take up to two billing cycles to post. Not seen it yet. But this morning there was an email from AMEX for a 'merchant credit', which totaled the charge for the MoveUp to Aqua. EM Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted April 21, 2020 #572 Share Posted April 21, 2020 We cancelled a December cruise on March 16. It was expensive and I was making monthly payments on it and used several different credit cards. I saw the 1st refund today on my American Express card and confirmed that they were all processed. I know BOA takes a while to post credits. Link to comment Share on other sites More sharing options...
prish Posted April 21, 2020 #573 Share Posted April 21, 2020 (edited) We were booked on the Apex 5/10 sailing and put in a request for refunds as soon as Celebrity cancelled last month. Our big box store TA sent a confirmation after about a week saying the refund would be processed within 90 days! It’s almost 4 weeks since we cancelled and yesterday I called Chase to file a dispute. After talking with two different people they said I’d need to fill out a form which would be mailed to me, providing documentation, including proof that Celebrity was refusing to reimburse me. But Celebrity isn’t refusing to pay us, just dragging out the whole process. Has anyone else had a similar experience, what do you suggest I do? I will of course send out the form with the documents I have, but what else can I do? Thanks in advance! Edited April 21, 2020 by prish Link to comment Share on other sites More sharing options...
MakingUpForLostTime Posted April 21, 2020 #574 Share Posted April 21, 2020 18 minutes ago, prish said: We were booked on the Apex 5/10 sailing and put in a request for refunds as soon as Celebrity cancelled last month. Our big box store TA sent a confirmation after about a week saying the refund would be processed within 90 days! It’s almost 4 weeks since we cancelled and yesterday I called Chase to file a dispute. After talking with two different people they said I’d need to fill out a form which would be mailed to me, providing documentation, including proof that Celebrity was refusing to reimburse me. But Celebrity isn’t refusing to pay us, just dragging out the whole process. Has anyone else had a similar experience, what do you suggest I do? I will of course send out the form with the documents I have, but what else can I do? Thanks in advance! Not paying you is refusing to pay you. The cheque is in the mail is not paying you. File the dispute as they are refusing to pay you and you will get your $ back. 1 Link to comment Share on other sites More sharing options...
TeaBag Posted April 21, 2020 #575 Share Posted April 21, 2020 (edited) Good news for us. Our Mar 15 cruise was refunded in full yesterday to Amex. We received the taxes Apr 1. We had originally booked through Celebrity and then switched to a TA. The refund came from Celebrity, so this may answer some peoples' questions. Nothing, not even taxes, for the Mar 30 cruise which was a B2B. Maybe because it is charged to a CDN card? I hope everyone soon has their money. Edited April 21, 2020 by TeaBag 2 Link to comment Share on other sites More sharing options...
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