Princess Casino Comp Offers

[CalLuvsCrusingToo]

On 11/4/2022 at 3:42 PM, EZ1 said:

When do they ask you which suit pkg you want? When we booked, they said you tell them later on.

 

I hope to find out sooner than later..... I have an Exec type person trying to find out the rest

of the story with my Prestige offer.  I still don't know what Cabin type is offered or any

of the other details about suit packages? 

All I know is an offer is listed, and what my Freeplay $$ is.

We spoke yesterday, hoping she actually calls me back with details so I can book it.

 

[Sprocket]

15 hours ago, CalLuvsCrusingToo said:

 

I hope to find out sooner than later..... I have an Exec type person trying to find out the rest

of the story with my Prestige offer.  I still don't know what Cabin type is offered or any

of the other details about suit packages? 

All I know is an offer is listed, and what my Freeplay $$ is.

We spoke yesterday, hoping she actually calls me back with details so I can book it.

 

My Prestige cruise was September 27th and I was contacted by my executive host July 19th asking for my preferences.  My offer was for a balcony FP and Princess Plus and I chose my cabin when I booked it.

Yours may be a mailed offer mine normally take about a week or so to show up if it’s not sent by email.

[Sprocket]

1 hour ago, Sprocket said:

My Prestige cruise was September 27th and I was contacted by my executive host July 19th asking for my preferences.  My offer was for a balcony FP and Princess Plus and I chose my cabin when I booked it.

Yours may be a mailed offer mine normally take about a week or so to show up if it’s not sent by email.

Oops my Prestige cruise was August 27th.

[Bronco29]

Both my husband and myself are players. We used to be able to book a cabin with both of our offers added with no issue, as recent as a couple of weeks ago.  Today when trying to book the Ultimate VIP cruise with one cabin and both of our offers, we were told that our offers cannot be combined.  We can book two single occupancies cabins with each of our offers, just cannot book both of our offers (they were the same offer with the same cabin type and free plays) to the same cabin. This makes absolutely NO SENSE. We can of course book two cabins and just stay in one of the cabin. I just don't understand why Princess would not let us book our offers under the same booking.  There was never a time with Princess or any other cruise line that would NOT allow it.  I think we are done with Princess even though they give us nice offers but difficult to do business with.  I just don't have energy to deal with them on a simple booking.  Did you encounter similar issues recently?

[gkbiiii]

I would suggest requesting adjoining rooms. 

[Crystal04]

22 hours ago, CalLuvsCrusingToo said:

 

I hope to find out sooner than later..... I have an Exec type person trying to find out the rest

of the story with my Prestige offer.  I still don't know what Cabin type is offered or any

of the other details about suit packages? 

All I know is an offer is listed, and what my Freeplay $$ is.

We spoke yesterday, hoping she actually calls me back with details so I can book it.

 

They actually had some issues when I booked my prestige offer. The agent said there was a "bug" in the system. He added all the extras individually. After checking my account I saw he booked it under a completely different offer with the wrong Freeplay amount. I called and they fixed it a week later 

[memoak]

I recently booked a VIP cruise for June and both of us are getting $600 free play each. On a cruise on the 22nd this month under my wife’s name she has $1,000 free play and I have $250. We are pretty satisfied with these 

[Sprocket]

On 11/10/2022 at 6:21 PM, Crystal04 said:

They actually had some issues when I booked my prestige offer. The agent said there was a "bug" in the system. He added all the extras individually. After checking my account I saw he booked it under a completely different offer with the wrong Freeplay amount. I called and they fixed it a week later 

I’ve been trying for 5 weeks to have mine fixed so frustrating.

[Crystal04]

10 hours ago, Sprocket said:

I’ve been trying for 5 weeks to have mine fixed so frustrating.

They were dismissive when I was trying to explain that they applied it to the wrong offer. I explained to them that I can visually see their mistake on the princess site. I let them know that they did this before to me and when I arrived on the cruise I wasn't allowed to participate in any casino events and I didn't want anything happening like that again.  He still claimed everything was proper ... The next time I checked my account they fixed it. Just keep calling, you don't want to end up on the ship with things not sorted, because they won't fix it at that point.

[CalLuvsCrusingToo]

On 11/10/2022 at 6:21 PM, Crystal04 said:

They actually had some issues when I booked my prestige offer. The agent said there was a "bug" in the system. He added all the extras individually. After checking my account I saw he booked it under a completely different offer with the wrong Freeplay amount. I called and they fixed it a week later 

 

Can I ask WHO you talked to?  Which casino phone #?

I have been waiting for over a week to get my questions answered before I can book prestige offer!

Simple questions like, "without the email, I don't know What my offer entails....What amount

of freeplay?  What type of cabin?  etc."

 

Time is running out, book by Nov. 30  🤔

 

Edited November 16, 2022 by CalLuvsCrusingToo

[Sprocket]

5 hours ago, Crystal04 said:

They were dismissive when I was trying to explain that they applied it to the wrong offer. I explained to them that I can visually see their mistake on the princess site. I let them know that they did this before to me and when I arrived on the cruise I wasn't allowed to participate in any casino events and I didn't want anything happening like that again.  He still claimed everything was proper ... The next time I checked my account they fixed it. Just keep calling, you don't want to end up on the ship with things not sorted, because they won't fix it at that point.

 

Same thing happened on our very first cruise with Princess, cancelled for non payment by the casino department and when reinstated it was done without the VIP.  I recently cancelled a cruise for a much better offer and same issue,  original showed Casino Comp Incremental instead of VIP.. Multiple calls they said it was there but mine never did get corrected in my Personalizer.

 

Finally had someone in the casino department listen to the call from when I made the newest booking, definitely should have the $2K FP not $500 trying to be optimistic as he does seem committed to getting this fixed for me at least and its nice to not be put off constantly.

[Crystal04]

11 hours ago, CalLuvsCrusingToo said:

 

Can I ask WHO you talked to?  Which casino phone #?

I have been waiting for over a week to get my questions answered before I can book prestige offer!

Simple questions like, "without the email, I don't know What my offer entails....What amount

of freeplay?  What type of cabin?  etc."

 

Time is running out, book by Nov. 30  🤔

 

Try this number 480-674-1989. This is the number that I called to fix the issue.

[spunks]

our issue has been on cruises booked...casino comp with $600.00 each free play.....and then the notice if final payment is not made the cruise will be cancelled. My wife calls....on hold for over an hour and the casino not knowing how to fix the problem. But they all say....do no worry, we will take care of it.....Then the notice...cruise cancelled. More hours on hold and nobody knows anything.

 

When the casino gives you a free cruise and you set it up, you better hope they , in fact, pay for it or it goes away. We are now on notice that our next one will also be cancelled.....and not one soul at Princess can sort it out. 600 nights with Princess and we are just about done with them.

[cruzin4us]

On 11/19/2022 at 3:42 PM, spunks said:

our issue has been on cruises booked...casino comp with $600.00 each free play.....and then the notice if final payment is not made the cruise will be cancelled. My wife calls....on hold for over an hour and the casino not knowing how to fix the problem. But they all say....do no worry, we will take care of it.....Then the notice...cruise cancelled. More hours on hold and nobody knows anything.

 

When the casino gives you a free cruise and you set it up, you better hope they , in fact, pay for it or it goes away. We are now on notice that our next one will also be cancelled.....and not one soul at Princess can sort it out. 600 nights with Princess and we are just about done with them.

 

I get those cancellation notices all the time on my casino offer cruises.   I used to freak out and get on the phone, but now I just keep checking my upcoming cruises to make sure they are still showing, if they aren't there, then I panic.    

 

The casino waits until the last minute to pay for the cruise.   Maybe they want to make sure people aren't cancelling and then they'd have to worry about getting refunded by PCL?   Dunno the answer, but I do know it happens all the time.

[CalLuvsCrusingToo]

On 11/10/2022 at 6:21 PM, Crystal04 said:

They actually had some issues when I booked my prestige offer. The agent said there was a "bug" in the system. He added all the extras individually. After checking my account I saw he booked it under a completely different offer with the wrong Freeplay amount. I called and they fixed it a week later 

 

Long story short my Prestige issues were NOT fixed and nobody at any of the Princess

phone numbers (tried a few) could fix it.  Every excuse, IT prob. Need a Supervisor, etc.

 

My "exec" person became MIA around Thanksgiving, and none of the others

could fix....escalated.....still nothing.  Its getting really old.

Nov. 30 expiration happened and prestige is gone.

 

For the first time in Years.... I have No New comp offers (post Nov.30) available to be booked.

 

 

 

 

[EllaDuChien]

Hi y'all,

I received a Princess comp cruise through my play at Venetian which I booked no issues.  It will be my first time with Princess (Diamond on RCCL, Plat on Carnival, Gold on MSC).  No issues with my booking so far, my only question is expectation of play for new offers.  My usual bankroll is about 5k give or take.  How is Princess on comps based on that budget if anyone knows?  Thanks!

[muggo11]

On 12/21/2022 at 7:40 PM, EllaDuChien said:

Hi y'all,

I received a Princess comp cruise through my play at Venetian which I booked no issues.  It will be my first time with Princess (Diamond on RCCL, Plat on Carnival, Gold on MSC).  No issues with my booking so far, my only question is expectation of play for new offers.  My usual bankroll is about 5k give or take.  How is Princess on comps based on that budget if anyone knows?  Thanks!

I am generally in the 3-5K range.  I now can book any cruise up to 19 days for only taxes and fees.  I primarily play table games—BJ at $25-50 a hand a few hours every night.  AND, I play a $1 video poker.  Good luck.  

[CalLuvsCrusingToo]

On 11/15/2022 at 5:23 PM, Sprocket said:

I’ve been trying for 5 weeks to have mine fixed so frustrating.

 

After numerous calls & emails to No avail, I gave up on my Prestige offer in Nov. and

basically stewed during December at lack of Princess help.🤨

 

In December I discovered that Somehow my moms email offers were coming to Both

of my emails, and my offers Stopped arriving. Huh

 

Today I finally got thru to someone at Guest Service to fix a few things.

(Main Princess #, and finally transferred to GS.)

Guest Service seems to be the magical place where Experienced reps you Used

to talk to all the time, have been sent to.  Good luck getting one.

GS supposedly put a stop to my moms emails coming to Mine, and Hopefully

my offers start up again?  Time will tell...😏

 

I currently have 2-3 new Casino comp offers sitting in my account online.

But No way to know What offers include like cabin type?  Places?

And it appears casino Dept And Guest services can't see them either until

their "released" by casino Dept.    Here we go again.....

 

At least he was able to correct the $40 charge that appeared on my upcoming

sailing.  So instead of Booking saying Paid in full, it said Owing $40.... for what?

It was a Casino booking that I paid my share for long ago, and balance paid by casino dept.

 

Time after time,  I don't know why this has to be so hard for Casino guest bookings.🤦‍♂️🤦‍♀️

 

 

 

 

 

[Sprocket]

7 hours ago, CalLuvsCrusingToo said:

 

After numerous calls & emails to No avail, I gave up on my Prestige offer in Nov. and

basically stewed during December at lack of Princess help.🤨

 

In December I discovered that Somehow my moms email offers were coming to Both

of my emails, and my offers Stopped arriving. Huh

 

Today I finally got thru to someone at Guest Service to fix a few things.

(Main Princess #, and finally transferred to GS.)

Guest Service seems to be the magical place where Experienced reps you Used

to talk to all the time, have been sent to.  Good luck getting one.

GS supposedly put a stop to my moms emails coming to Mine, and Hopefully

my offers start up again?  Time will tell...😏

 

I currently have 2-3 new Casino comp offers sitting in my account online.

But No way to know What offers include like cabin type?  Places?

And it appears casino Dept And Guest services can't see them either until

their "released" by casino Dept.    Here we go again.....

 

At least he was able to correct the $40 charge that appeared on my upcoming

sailing.  So instead of Booking saying Paid in full, it said Owing $40.... for what?

It was a Casino booking that I paid my share for long ago, and balance paid by casino dept.

 

Time after time,  I don't know why this has to be so hard for Casino guest bookings.🤦‍♂️🤦‍♀️

 

After 6 weeks of being patronized and ignored I escalated to Customer Resolutions I think it was.  Received a phone call a few hours later and it was fixed that same day.  No idea why the "Supervisor" did nothing even after the navigator I was dealing with listened to the calls and took that information to her.

   I need to add my husband to my April cruises but worried that somehow they will mess it up again completely and am also waiting on clarification from the casino department regarding the FP they offered him after our Hawaii cruises.

Make sure you check your profile to see if you still have emails and mailed offers checked off, for some reason my husband's said no.  

Sorry you missed out on the Prestige cruise I really enjoyed the one I did to Alaska.

 

 

 

7 hours ago, CalLuvsCrusingToo said:

 

 

 

 

[CalLuvsCrusingToo]

On 1/12/2023 at 6:30 PM, Sprocket said:

   I need to add my husband to my April cruises but worried that somehow they will mess it up again completely and am also waiting on clarification from the casino department regarding the FP they offered him after our Hawaii cruises.

Make sure you check your profile to see if you still have emails and mailed offers checked off, for some reason my husband's said no.  

Sorry you missed out on the Prestige cruise I really enjoyed the one I did to Alaska.

 

 

 

 

 

Thanks sprocket.  I feel for ya.

 

If you happen to call 1800 Princess, (Not casino dept) see if you can get transferred

to Guest Service.

Thats who helped (I hope) me get my emails & birthday info fixed.

Plus 2 people OFF my email account, and MERGE their Duplicate accounts.

 

Yeah I was very annoyed at missing out on Prestige cruise.  ALL Casino Depts fault.

Seems an ongoing major SNAFU in the fact we can SEE the offers online in our accounts.

But Nobody from Princess can see what the offer IS until its released by Casino Dept?

So you Can't book it!!

If Casino Dept (and their Supervisors who NEVER call back) don't release in a timely fashion?

You can say bye bye to your Offer!

 

WHY is it up to us to chase them down?  Seems a big Unnecessary problem.

 

 

 

 

[AllAboardatSea]

Having experienced all the major casino brands except NCL (I refuse to pay the garbage fees), Princess is unfortunately the worst by far. I’ve given up on them at this point, they are just so incompetent. Even though their reps are stateside (unlike RCCLs) they aren’t given the power to do ANYTHING to fix their self-inflicted booking issues that always seem to come up. It’s always escalating to supervisors, emails “up the chain” and hours wasted on the phone to get things corrected. They don’t monitor the previous email address anymore either, so there’s no way to have a paper trail. Until they fix their chronic IT and booking process issues, I’m out.

[happy86044]

is there  a way to see online what casino offers you currently have?

[roxievegas]

On 1/15/2023 at 2:56 PM, happy86044 said:

is there  a way to see online what casino offers you currently have?

with princess, go to your future cruise credit.  It will have a code and show the free play money.  you have to call the casino department to get what else is offered

[CalLuvsCrusingToo]

On 1/16/2023 at 5:09 PM, roxievegas said:

with princess, go to your future cruise credit.  It will have a code and show the free play money.  you have to call the casino department to get what else is offered

 

Agree with Roxie, except Princess is suppose to Email you the offer.  Or snail mail.

I haven't been able to receive either the past few months. (yes I'm opted in)

Calling does No good (for me) cuz Rep says they can't see my offer until Casino dept Releases it.🤨

 

Email or snail mail us our offers Princess!  Were Not mind readers.

That seems to be the only way to actually SEE what the offer is for, and WHERE you can go.

How do we know What the offer qualifies for if you don't notify us, and Casino dept CAN'T

see it to tell us? 😑

 

[memoak]

On 1/18/2023 at 9:43 AM, CalLuvsCrusingToo said:

 

Agree with Roxie, except Princess is suppose to Email you the offer.  Or snail mail.

I haven't been able to receive either the past few months. (yes I'm opted in)

Calling does No good (for me) cuz Rep says they can't see my offer until Casino dept Releases it.🤨

 

Email or snail mail us our offers Princess!  Were Not mind readers.

That seems to be the only way to actually SEE what the offer is for, and WHERE you can go.

How do we know What the offer qualifies for if you don't notify us, and Casino dept CAN'T

see it to tell us? 😑

 

I still get offers via email and snail mail at least every month or 2