MommaBear55 Posted November 30, 2021 #26 Share Posted November 30, 2021 I did not understand how a phone rep could crush your cruise hopes for January. If you want to cruise, go ahead! Many of us have had to give up many cruises because of the pandemic, but t I am delighted to have started cruising again. 4 Link to comment Share on other sites More sharing options...
Another_Critic Posted November 30, 2021 #27 Share Posted November 30, 2021 You could have simply asked a question (do JS get double points?) rather than posting a rant. 🙄 BTW, JS and above do not get double points ... they get an extra point. 😁 2 3 Link to comment Share on other sites More sharing options...
Biker19 Posted November 30, 2021 #28 Share Posted November 30, 2021 Just now, Another_Critic said: BTW, JS and above do not get double points ... they get an extra point. 😁 @SRFand @brillohead will be glad to see they have company in the point police squad. 1 6 Link to comment Share on other sites More sharing options...
Another_Critic Posted November 30, 2021 #29 Share Posted November 30, 2021 2 minutes ago, Biker19 said: @SRFand @brillohead will be glad to see they have company in the point police squad. As quoted above ... 14 One Cruise Point for each completed night of sailing and an extra Cruise Point per night when you purchase and sail in suite accommodations 1 Link to comment Share on other sites More sharing options...
Rare twangster Posted November 30, 2021 #30 Share Posted November 30, 2021 Royal has hired over 1,000 new contact center agents since the restart. Looks like you got a newbie. 3 Link to comment Share on other sites More sharing options...
RoyalC Posted November 30, 2021 #31 Share Posted November 30, 2021 3 hours ago, imola said: So what was so hard to understand about that the Jr Suite issue and a rep that did not know squat ? Sorry you feel the need to criticize rather than be helpful I explained I understood the jr suite issue which you obviously missed. Re-read your original post (and your reply to me). It proves my point. 1 Link to comment Share on other sites More sharing options...
bucfan2 Posted November 30, 2021 #32 Share Posted November 30, 2021 10 hours ago, imola said: Lots of plans that were in fact about getting points on this cruise and also being told we were losing points on one we already had booked. Very frustrating to have to deal with a RC rep who clearly doesn't know his product or job. Appears you’re just looking for a hug in all the wrong places….this is cc. 2 Link to comment Share on other sites More sharing options...
matj2000 Posted November 30, 2021 #33 Share Posted November 30, 2021 10 hours ago, imola said: Wow. You don't know me from anyone so to make a judgement statement like that says a lot about you. Maybe it wasn't your intention but that is how it comes across. 3 Link to comment Share on other sites More sharing options...
hotsauce126 Posted November 30, 2021 #34 Share Posted November 30, 2021 12 hours ago, AustinCruise said: Plans crushed over points? Especially since cruise line loyalty programs are hardly worth anything 3 Link to comment Share on other sites More sharing options...
firefly333 Posted November 30, 2021 #35 Share Posted November 30, 2021 17 minutes ago, hotsauce126 said: Especially since cruise line loyalty programs are hardly worth anything Lol and here I am pushing for pts for that 340 pt level discount for solos. Now you tell me it ain't worth nothing. 1 Link to comment Share on other sites More sharing options...
ramja96 Posted November 30, 2021 #36 Share Posted November 30, 2021 1 hour ago, matj2000 said: Maybe it wasn't your intention but that is how it comes across. WOW! I think this is the closest thing to an apology I've ever seen from you, matj2000!!! 😋 2 3 Link to comment Share on other sites More sharing options...
Rare little britain Posted November 30, 2021 #37 Share Posted November 30, 2021 7 minutes ago, firefly333 said: Lol and here I am pushing for pts for that 340 pt level discount for solos. Now you tell me it ain't worth nothing. The 340 solo discount is their best benefit imho! 2 Link to comment Share on other sites More sharing options...
not-enough-cruising Posted November 30, 2021 #38 Share Posted November 30, 2021 1 hour ago, hotsauce126 said: Especially since cruise line loyalty programs are hardly worth anything Well, since the advent of the new C&A drink vouchers my loyalty points are worth a little more than $1000 per week in drinks alone; not exactly worthless. 2 Link to comment Share on other sites More sharing options...
bouhunter Posted November 30, 2021 #39 Share Posted November 30, 2021 11 minutes ago, not-enough-cruising said: Well, since the advent of the new C&A drink vouchers my loyalty points are worth a little more than $1000 per week in drinks alone; not exactly worthless. If using 15.00/drink for a D+ couple, that's probably true 🙂 Link to comment Share on other sites More sharing options...
Biker19 Posted November 30, 2021 #40 Share Posted November 30, 2021 48 minutes ago, not-enough-cruising said: Well, since the advent of the new C&A drink vouchers my loyalty points are worth a little more than $1000 per week in drinks alone; not exactly worthless. For a few, it was worth more than that pre pandemic. Link to comment Share on other sites More sharing options...
pcur Posted November 30, 2021 #41 Share Posted November 30, 2021 1 hour ago, little britain said: The 340 solo discount is their best benefit imho! I agree!! I think it's around $200+ discount every cruise. I've always thought the C&A program perks are a significant cost savings: free laundry, drinks, internet, and the solo discount. I have cruises booked next year that will bring me to 701 points, so I'd be pretty upset if they took the extra points away, too, for the JS cabins I have booked on several of the cruises. Link to comment Share on other sites More sharing options...
xtremegk Posted November 30, 2021 #42 Share Posted November 30, 2021 13 hours ago, imola said: He informed that since it was not a Grand Suite that we would no longer be getting the standard double points. After I questioned that he "checked again" and found that he was wrong but no apology. I'm still trying to understand how your "plans are crushed." He was wrong. He told you he was wrong. So the JS does get the extra point. So why are you not booking? All I'm taking from this post is you got a new CS rep...they didn't have the right information...found out they were wrong...and you're mad that you didn't get an apology. 2 Link to comment Share on other sites More sharing options...
Rare orville99 Posted November 30, 2021 #43 Share Posted November 30, 2021 16 hours ago, imola said: We were going to book the Navigator of Seas for January but not now. Just called the C & A Desk. They said that even as a Diamond member we would have to book a Grand Suite to get double points. It has always been a Jr Suite in the past. He said this is the new rule for Royal Caribbean. Anyone else heard this? Also passed the eligible time for the extra double points that would make us D+. We would have already been D+ if RC had not already canceled three cruises this year. Also told me IF we cancel the cruise we have booked for April 2022 we would get a "cruise certificate" that would have to be rescheduled for a new cruise by April 20, 2022. Is that the same as a FCC? He was very snippy and arrogant with me. I was trying to make sure I understood what he was telling me and he kept saying, "as I have already told you". When he told me that our cruise in April was no longer getting double points because we are not in a Grand Suite but we would get the promo of double points I questioned him. Good thing as once he actually checked he was wrong and we are getting both. He never even apologized for getting it wrong. Very frustrating for me. Bummed with RC changes that add up to no cruise in January. Thank you everyone for listening. Not sure what was crushed. I've read this three times so far and all I get out of it is that you wanted to book a JS on Navigator for January; you confirmed that you would in fact receive the standard extra point per night that all JS get; that you pulled the trigger to book after the 9/30 deadline for the "Double Points" promotion; that if you decided to cancel your April cruise (which I presume is still before the final payment date), you would only get a FCC for whatever you have paid so far (in other words the standard terms that have been in existence since RCL went to a NRD policy years ago); that if you kept your April cruise (which appears as though you booked it prior to the 9/30 deadline) would give you the double points promotion, and that the rep you talked with appeared clueless. What in all of this was crushing? 2 Link to comment Share on other sites More sharing options...
SRF Posted December 1, 2021 #44 Share Posted December 1, 2021 The point many were making was that you could have worded your OP better. More of, did Royal change the points on a JS versus woe is me, the world is ending, my life is over type of post. Link to comment Share on other sites More sharing options...
zekekelso Posted December 1, 2021 #45 Share Posted December 1, 2021 Just a general comment: CSR’s are people. Sometimes they are having a bad day no matter how well trained they are. And sometimes they are just bad at their job. When you realize things aren’t going well, politely end the call as quick as possible, then call back and (hopefully) get somebody better. Link to comment Share on other sites More sharing options...
Cru1s1ng2009 Posted December 1, 2021 #46 Share Posted December 1, 2021 ok, let me get this straight. you canceled a cruise because it wouldnt give you double points? Can someone explain double points to me? What is the benefit? I have only sailed in inside and oceanview rooms. Mostly handicapped for mom so the thought of suites is beyond me. I would rather cruise more than cruise big. the room is for sleeping and changing. Oh, and naps😁 Link to comment Share on other sites More sharing options...
Biker19 Posted December 1, 2021 #47 Share Posted December 1, 2021 Just now, Cru1s1ng2009 said: What is the benefit? Gain more C&A points per sailing day. Link to comment Share on other sites More sharing options...
Cru1s1ng2009 Posted December 1, 2021 #48 Share Posted December 1, 2021 Just now, Biker19 said: Gain more C&A points per sailing day. really? I had no idea. I guess i will be earning my the old fashioned way. LOL Wow, it took me 13 years to get to diamond. Others could make it in half the time. maybe even less. Link to comment Share on other sites More sharing options...
Biker19 Posted December 1, 2021 #49 Share Posted December 1, 2021 2 minutes ago, Cru1s1ng2009 said: I had no idea. If you booked before 9/30/2021 even your inside cabin would have gained you double points. Link to comment Share on other sites More sharing options...
Cru1s1ng2009 Posted December 1, 2021 #50 Share Posted December 1, 2021 41 minutes ago, Biker19 said: If you booked before 9/30/2021 even your inside cabin would have gained you double points. Oh well, Yay me! thanks Biker! Link to comment Share on other sites More sharing options...
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