MSEm Posted July 18, 2019 #1 Share Posted July 18, 2019 Received what appears to be a check from Bottomline Technologies PaymodeX for Holland America Line N.V.. Has anyone received such a "check". If it is a real check? Why would HAL be sending me money? It has been 1 years since we sailed with HAL. Thanks for any information. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted July 18, 2019 #2 Share Posted July 18, 2019 Any shipboard credit that we have left over after a cruise is credited back to my credit card. This doesn't sound like a check from HAL --- never heard of that company AND something about Holland America Line N.V. -- doesn't sound right. 1 Link to comment Share on other sites More sharing options...
Rare kazu Posted July 18, 2019 #3 Share Posted July 18, 2019 You are right to be suspicious. LIke KK, we always get credited on our cruises. I’d be cautious Link to comment Share on other sites More sharing options...
JudithLynne Posted July 18, 2019 #4 Share Posted July 18, 2019 (edited) Sounds like a scam to me. I'd call HAL and notify them or if you booked with a TA let that person/company know. Edited July 18, 2019 by JudithLynne Link to comment Share on other sites More sharing options...
sail7seas Posted July 18, 2019 #5 Share Posted July 18, 2019 The check is legit. When my dh passed away, I got a checkwith no explanation what the check was for. We each had some future cruise deposits left unused with HAL. Though it did not occur to me to ask his be refunded, HALhad it automatically sent to his 'estate''me! OP, every reason to think it is real as after those deposits sit unused, the value is refunded. I think I have seen verbage on the receipts we get when we buy the FCD's, that states HAL will refund Link to comment Share on other sites More sharing options...
sail7seas Posted July 18, 2019 #6 Share Posted July 18, 2019 3 minutes ago, JudithLynne said: Sounds like a scam to me. I'd call HAL and notify them or if you booked with a TA let that person/company know. No.. Don'tbother It is legit and nothing to do with a TA Link to comment Share on other sites More sharing options...
sail7seas Posted July 18, 2019 #7 Share Posted July 18, 2019 18 minutes ago, Krazy Kruizers said: Any shipboard credit that we have left over after a cruise is credited back to my credit card. This doesn't sound like a check from HAL --- never heard of that company AND something about Holland America Line N.V. -- doesn't sound right. It IS legit.see my posts below Link to comment Share on other sites More sharing options...
TAD2005 Posted July 18, 2019 #8 Share Posted July 18, 2019 The terms NV and BV are Dutch corporations. NV is a business license for a larger company. BV is for smaller companies. I am the IT manager for a small resort and a beach bar in Philipsburg, St. Maarten. Both of these companies have NV after the corporate name. Link to comment Share on other sites More sharing options...
Rare Hlitner Posted July 18, 2019 #9 Share Posted July 18, 2019 39 minutes ago, MSEm said: Received what appears to be a check from Bottomline Technologies PaymodeX for Holland America Line N.V.. Has anyone received such a "check". If it is a real check? Why would HAL be sending me money? It has been 1 years since we sailed with HAL. Thanks for any information. Sounds legit. Do you possibly have an unused future cruise credit that has expired? Hank Link to comment Share on other sites More sharing options...
Rare *Miss G* Posted July 18, 2019 #10 Share Posted July 18, 2019 Last week I received a credit from HAL. It was to a card I haven’t used on a HAL cruise in a few years. No idea what for. I’ve included the note. Was yours for the same amount? Link to comment Share on other sites More sharing options...
Rare BermudaBound2014 Posted July 19, 2019 #11 Share Posted July 19, 2019 53 minutes ago, *Miss G* said: Last week I received a credit from HAL. It was to a card I haven’t used on a HAL cruise in a few years. No idea what for. I’ve included the note. Was yours for the same amount? Was there anything odd about the cruise this refund is associated with? Wondering if HAL lost a law suit perhaps and was asked to give $74.66 back to everyone on the sailing? I'd certainly be grateful for the money, but curiosity would be killin' this cat and I'd want to know what it's for. Please update us if you hear anything :) Link to comment Share on other sites More sharing options...
Rare *Miss G* Posted July 19, 2019 #12 Share Posted July 19, 2019 Just now, BermudaBound2014 said: Was there anything odd about the cruise this refund is associated with? Wondering if HAL lost a law suit perhaps and was asked to give $74.66 back to everyone on the sailing? I'd certainly be grateful for the money, but curiosity would be killin' this cat and I'd want to know what it's for. Please update us if you hear anything 🙂 Sorry, that was at least 7 cruises ago so I have no recollection of anything odd. We did miss Half Moon Cay in December but I didn’t use that card. It would be nice if HAL would send a note or something, but maybe they use a billing service who wouldn’t have handy access to that information. I’m curious but it will forever remain a mystery I suppose. 1 Link to comment Share on other sites More sharing options...
Rare Copper10-8 Posted July 19, 2019 #13 Share Posted July 19, 2019 (edited) FYI - "N.V." is an acronym for the Dutch phrase "Naamloze Vennootschap," which is the equivalent of a public company. Literrally "nameless enterprise/company/organization." It is used a lot in Holland Re; your check; I would definitely contact HAL in Seattle and, if you have the ability, make a scan of that bad boy, include it in an email (or snail mail) to them, and have them authenticate it Edited July 19, 2019 by Copper10-8 1 Link to comment Share on other sites More sharing options...
Rare Copper10-8 Posted July 19, 2019 #14 Share Posted July 19, 2019 One more; a bit of info on "Bottomline Technologies Paymode-X" https://www.bottomline.com/us/products/bottomline-paymode-x https://www.globenewswire.com/news-release/2018/03/20/1442520/0/en/Bottomline-Technologies-Launches-New-Paymode-X-APIs.html Link to comment Share on other sites More sharing options...
Lido deck main Posted July 19, 2019 #15 Share Posted July 19, 2019 4 hours ago, MSEm said: Received what appears to be a check from Bottomline Technologies PaymodeX for Holland America Line N.V.. Has anyone received such a "check". If it is a real check? Why would HAL be sending me money? It has been 1 years since we sailed with HAL. Thanks for any information. Did you happen to book your cruise with the big box hot dog place, I believe they use Bottomline Technologies for refund of their OBC, I just transferred my cruise today and the guy read the long list of terms and conditions and mentioned that company. We actually never leave a ship with excess OBC. Link to comment Share on other sites More sharing options...
frankc98376 Posted July 19, 2019 #16 Share Posted July 19, 2019 We got one a couple of years ago. Were told it was for overcharge on port taxes on a past cruise. Came up in an audit. Link to comment Share on other sites More sharing options...
Rare TiogaCruiser Posted July 19, 2019 #17 Share Posted July 19, 2019 1 hour ago, Lido deck main said: Did you happen to book your cruise with the big box hot dog place, I believe they use Bottomline Technologies for refund of their OBC, I just transferred my cruise today and the guy read the long list of terms and conditions and mentioned that company. We actually never leave a ship with excess OBC. We had excess OBC from THAT hotdog place last month and HAL returned it to our credit card within 3 days of disembarkation. Link to comment Share on other sites More sharing options...
iancal Posted July 19, 2019 #18 Share Posted July 19, 2019 Why not simply call HAL and ask them about the cheque. 1 Link to comment Share on other sites More sharing options...
bobalink Posted July 19, 2019 #19 Share Posted July 19, 2019 As was mentioned in post #15, if you booked your cruise through that wholesale corporation, they use Bottomline Technologies. Just curious... Is there a reason for the cryptic description, big box hot dog place? Is it against the rules to mention the wholesale corporation, by name? Link to comment Share on other sites More sharing options...
Rare ski ww Posted July 19, 2019 #20 Share Posted July 19, 2019 Take it to the bank & cash it, if it's real, no problem if it's fake it'l bounce. 2 Link to comment Share on other sites More sharing options...
Lido deck main Posted July 19, 2019 #21 Share Posted July 19, 2019 Hi, This is from Terms and Conditions. Additional Terms And Conditions For 'Holland America Cruise Line' Bookings Shipboard Credit:If your reservation is booked within 14 days of the scheduled departure date, you will receive a Costco Cash Card in lieu of the expected onboard credit. Any coupons, saving certificates, future cruise credits and/or discounts that decrease the base cruise fare will decrease the shipboard credit amount accordingly. Likewise, any change in category and/or fare code that increases the base cruise fare will increase theshipboard credit amount accordingly. Costco Travel provided shipboard credit is refundable if unused. A check from Bottomline Technologies will be mailed to you within 4-6 weeks of returning for the remaining balance. If the remaining balance is less than $25.00, please request that refund directly from the front desk onboard the vessel. Link to comment Share on other sites More sharing options...
DeeniEncinitas Posted July 19, 2019 #22 Share Posted July 19, 2019 14 hours ago, Krazy Kruizers said: Any shipboard credit that we have left over after a cruise is credited back to my credit card. This doesn't sound like a check from HAL --- never heard of that company AND something about Holland America Line N.V. -- doesn't sound right. I agree with KK on this one!! Be suspicious and cautious!! Any credit we ever received would go back on our credit card! Denise😊 1 Link to comment Share on other sites More sharing options...
Homosassa Posted July 19, 2019 #23 Share Posted July 19, 2019 6 hours ago, bobalink said: Just curious... Is there a reason for the cryptic description, big box hot dog place? Is it against the rules to mention the wholesale corporation, by name? It is against the rules to mention any other travel agency on Cruise Critic unless said agency is part of Tripadvisor (owns Cruise Critic) or pays to advertise on this site. So if one uses the wholesale corporation as a travel agent, it can't be named, and as soon as the moderators realize that posters have a way to name the site agency by allusion, even the "big box hot dog place" will be starred out or deleted. 1 1 Link to comment Share on other sites More sharing options...
catl331 Posted July 19, 2019 #24 Share Posted July 19, 2019 55 minutes ago, DeeniEncinitas said: I agree with KK on this one!! Be suspicious and cautious!! Did you read the post above yours? Link to comment Share on other sites More sharing options...
MSEm Posted July 19, 2019 Author #25 Share Posted July 19, 2019 Thank you for all the input. We may have put down a deposit for a future cruise. I know that on 2 of the cruises we skipped ports; so maybe it is a refund of Port Charges. My husband and I each received a check for $100.00. Link to comment Share on other sites More sharing options...
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