Malware in cruisecritic emails?

[LauraS]

We can block anything, but we need the URL. I know that you won't want to click on that ad, so these are very hard to ferret out.  They aren't something we are serving up, but I will still have someone look into this.

 

Edited to add:  I actually DO see the url on the screenshot so I'll see if it can be blocked.

Laura

[Turtles06]

18 hours ago, LauraS said:

We can block anything, but we need the URL. I know that you won't want to click on that ad, so these are very hard to ferret out.  They aren't something we are serving up, but I will still have someone look into this.

 

Edited to add:  I actually DO see the url on the screenshot so I'll see if it can be blocked.

Laura

 

Thanks Laura.

 

The problem is still happening today, and, as before, only when I am on Cruise Critic. 

[h20skibum]

38 minutes ago, Turtles06 said:

 

Thanks Laura.

 

The problem is still happening today, and, as before, only when I am on Cruise Critic. 

Apple released updates for the phone and iPad a couple days ago. If your device has not notified you yet, check for the update and push it through. 
 

I did this, plus installed the content blocker, and it hasn’t raised its ugly head since doing that.  I guess whatever works. I have fingers crossed it will not happen again. 

[LauraS]

I've had the url blocked, but according to our adops team we aren't running Google ads on mobile.  Hope it helps!

[Turtles06]

4 hours ago, h20skibum said:

I did this, plus installed the content blocker, and it hasn’t raised its ugly head since doing that.  I guess whatever works. I have fingers crossed it will not happen again. 

 

I've installed Ad Guard.   Keeping my fingers crossed as well.

Edited November 26, 2019 by Turtles06

[Turtles06]

2 minutes ago, LauraS said:

I've had the url blocked, but according to our adops team we aren't running Google ads on mobile.  Hope it helps!

 

Thanks Laura, I appreciate your efforts to fix the problem.  (I am no expert here, so I'm not sure what Google Ads has to do with the problem, as most folks using iOS devices don't use Google as their browser, we use Safari.)    

 

In any event, as I noted in my comment that I posted just as you were posting, I've installed the content blocker Ad Guard.    Thanks.

[h20skibum]

On IOS devices, the browser is automatically set to Safari, and there is no way to default to other browsers.  Therefore, if you click on the link in an email to take you to the post, it always opens in Safari.

 

I also do not know what Google ads has to do with it.

[1025cruise]

Google ads is the provider. There are references in the web pages that pull links from Google Ads to display the ads.

 

Not sure who the content provider is, but there are definitely ads on mobile devices. Whatever provides those ads must have malware injected into it.

 

 

[broberts]

Google ads is an ad provider/feed service. It is not tied to or part of chrome.

[MsSoCalCruiser]

For the second time (different days) when I clicked edit to edit one of my posts I had a pop-up appear telling me congratulations that I had won something from Amazon.   No, I did not click on it.  Is anyone else getting this?  It has only happened to me while on the Princess boards on Cruise Critic.  Anyone?  Admin??

Edited November 27, 2019 by MsSoCalCruiser

[1025cruise]

It has been reported on the help forum and the admins are looking into it.

[CATGUY7]

It happens to me every so often, and is extremely hard to get rid of.

[Cruise Raider]

It only happens to me when I am on my iPad and that was in the past .... never on my laptop. 

[CATGUY7]

It happens to me every so often, and is extremely hard to get rid of. (On my Iphone)

[bemis12]

I only get it on my Apple devices.

[pms4104]

I have gotten it on and off for months ONLY when using Chrome browser ... no prob when using Opera kr Duck Duck Go ... the popup told me I had won either $1000 or a new Samsung phone ... and only when on CC boards

Edited November 27, 2019 by pms4104

[Thrak]

I use Adblock Plus. I never see any kind of ads on CC. Of course I also don't use any Apple products but I know many people complain about ads on the site and I just never have had that problem.

[MsSoCalCruiser]

18 minutes ago, Thrak said:

I use Adblock Plus. I never see any kind of ads on CC. Of course I also don't use any Apple products but I know many people complain about ads on the site and I just never have had that problem.

Not an ad but a virus/info stealer type of thing.

[framer]

Firefox and no issues here...

 

 

[Shelly97060]

Yes, in fact it just popped up on my iPad when clicking on a post.  

[1025cruise]

20 hours ago, MsSoCalCruiser said:

Not an ad but a virus/info stealer type of thing.

Yes, but it is being delivered via the ad network. So an adblocker will block it.

[Turtles06]

On 11/27/2019 at 10:26 AM, MsSoCalCruiser said:

For the second time (different days) when I clicked edit to edit one of my posts I had a pop-up appear telling me congratulations that I had won something from Amazon.   No, I did not click on it.  Is anyone else getting this?  It has only happened to me while on the Princess boards on Cruise Critic.  Anyone?  Admin??

 

There's a discussion about this problem on this thread, here in the Need Help forum:

 

I had the same phony/spam/malware pop up constantly last week when I accessed Cruise Critic on my iPhone and iPad.  (And it only appeared when I was on Cruise Critic.)  And yes, you were right not to click on that "ad" or hit the "OK to confirm."  It is not legitimate.

 

For me, the only temporary "fix" I could find was to clear all my cookies in Safari.  Unless I did that, the phony ad would pop up again.  But that was only temporary, and eventually the phony ad would return.   So as recommended by others, I installed the content blocker Ad Guard on my devices (it's a free app in the Apple Store) and, knock wood, I haven't had the problem since. 

[Host Kat]

@CC Help Michell Thank you for moving the thread started November 27, 2019 titled Pop up spam/virus? to the Need Help Using the Forums? Check Here! forum. The thread has now been merged into the existing thread in this forum started November 19, 2019 titled Malware in cruisecritic emails where @LauraS and @CC Help Jenn are aware of the situation.

 

Edited November 28, 2019 by Host Kat
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