SJ1_ Posted May 23, 2020 #1 Share Posted May 23, 2020 Am I just being impatient? got one response from RC saying it should have taken 45 days never head back I emailed everyone I could find at RC I got part of my taxes back and credit on the cheapest of the 3 cabins. just frustrated.... Link to comment Share on other sites More sharing options...
reallyitsmema Posted May 23, 2020 #2 Share Posted May 23, 2020 I feel your pain. Cancelled on March 10th, we are on day 74 and was told earlier this week that it will be another two weeks!😱🤬 Link to comment Share on other sites More sharing options...
Slidell_Cruiser Posted May 23, 2020 #3 Share Posted May 23, 2020 I am Loyal to Royal but they are trying my patience. Here is the status of a cruise buddy and my families cruise FCC and refunds Eight cancelled Cruises FCC - 4 of 8 received of the 4 - 3 are wrong including an amended one receive today Port Fee & Taxes - 3 of 8 received, 3 correct Refundable Air - 2 of 2 received - 2 wrong less than 1/2 the value of the booking My buddy had his May Disney Cruise cancelled, he called Refund in credit card in three days Then he called Delta on a NON Refundable flight, after speaking to a supervisor he received a full credit card refund again in three days. These are trying time for all, but as they say Come On Man Phil 2 Link to comment Share on other sites More sharing options...
not-enough-cruising Posted May 23, 2020 #4 Share Posted May 23, 2020 At 60 days I contact American Express; my money was credited within hours. AMEX and RCL can work it out together, I am no longer a party to any of it. 5 Link to comment Share on other sites More sharing options...
CrusieToy Posted May 23, 2020 #5 Share Posted May 23, 2020 ClassAction DOT org came across this. Id give it more time but just in case Link to comment Share on other sites More sharing options...
mek Posted May 23, 2020 #6 Share Posted May 23, 2020 5 minutes ago, not-enough-cruising said: At 60 days I contact American Express; my money was credited within hours. AMEX and RCL can work it out together, I am no longer a party to any of it. This is the way to go. I made a claim and within two weeks received the credit for a canceled June cruise. 2 Link to comment Share on other sites More sharing options...
bouhunter Posted May 23, 2020 #7 Share Posted May 23, 2020 Ridiculous. They have no ships running, put the man hours into refunds. Thank god we only have 1,200.00 total in deposits for next years 4 cruises. I'm getting constant emails trying to sell us beverage packages, dining, etc for the January bookings. Guess they're too busy trying to squeeze more cash out of people to focus on giving any back. Obviously they are in an awful situation, but if they had been holding onto THOUSANDS of our dollars for 60+ days I'd have a hard time ever sailing them again. 4 Link to comment Share on other sites More sharing options...
senior lady Posted May 23, 2020 #8 Share Posted May 23, 2020 I've been on phone waiting for over 4 hrs😆 Link to comment Share on other sites More sharing options...
Seville2Cabo Posted May 23, 2020 #9 Share Posted May 23, 2020 We were in Chile when X cancel the cruise March 14. Exactly 60 days and we got$7K, still owe us $900 We had a Explorer cruise in Oct out of Rome, we decided to move it to next Sept (Odyssey). The cruise was paid for and the new cruise was less money. My TA, after a long fight, convinced them to apply the balance to my Dec 2021 cruise, even though it is against their policy. Then the new cruise price went down and my TA repriced it and they would not give me an OBC or apply to another cruise. I just figured it was better then being pissed waiting for the credit. TheY refused, so I am waiting for $600 from RC. Funny if they gave the money back already, I probably would have used it for planner purchases. Link to comment Share on other sites More sharing options...
ONECRUISER Posted May 23, 2020 #10 Share Posted May 23, 2020 (edited) 1 hour ago, CrusieToy said: ClassAction DOT org came across this. Id give it more time but just in case Good Luck. CC Members/Royal Cruisers had Class Action yrs ago. Settlement by Royal $7 Million Lawyers got cash Cruisers inc Wife and I got $28 in FCC $7 for each Cruise times 2 and required use it within 1yr.. This situation with Royal, others having same issue with other Cruiseline's and Travel... 60 Days could expect and many were told, with Millions Bookings last 2 months. BUT, I'd be hounding them everyday after. Keep after them! Edited May 23, 2020 by ONECRUISER 1 Link to comment Share on other sites More sharing options...
Rare 1025cruise Posted May 23, 2020 #11 Share Posted May 23, 2020 Please be patient. All cruise lines are working hard at getting refunds issued. Unfortunately, their systems aren't really set up for the mass type of refunds they need to get out. There are reports of refunds being 90 days. Link to comment Share on other sites More sharing options...
lenquixote66 Posted May 23, 2020 #12 Share Posted May 23, 2020 6 hours ago, SJ1_ said: Am I just being impatient? got one response from RC saying it should have taken 45 days never head back I emailed everyone I could find at RC I got part of my taxes back and credit on the cheapest of the 3 cabins. just frustrated.... We got our refund back in 24 days.I think it depends on who you speak to when you call to request the refund. Link to comment Share on other sites More sharing options...
Rare Ukigirl Posted May 24, 2020 #13 Share Posted May 24, 2020 I canceled March 9th which was right before RCL canceled my late March cruise, called a few times (at least 2 hour wait time) and got the “we are working on it check your email “ talk. Had it in the back of my mind and just got an email two days ago with my credit which is good until end of 2021. Link to comment Share on other sites More sharing options...
jknc Posted May 24, 2020 #14 Share Posted May 24, 2020 15 hours ago, SJ1_ said: Am I just being impatient? got one response from RC saying it should have taken 45 days never head back I emailed everyone I could find at RC I got part of my taxes back and credit on the cheapest of the 3 cabins. just frustrated.... Absolutely ridiculous. There is zero reason for any company to take more than 30 days to refund someone’s money. No matter how many excuses the posters on this board make for them, Royal has proven to be a terrible company. 4 Link to comment Share on other sites More sharing options...
soremekun Posted May 24, 2020 #15 Share Posted May 24, 2020 38 minutes ago, jknc said: Absolutely ridiculous. There is zero reason for any company to take more than 30 days to refund someone’s money. No matter how many excuses the posters on this board make for them, Royal has proven to be a terrible company. There are some RC shills posting in these forums for sure. 1 Link to comment Share on other sites More sharing options...
What We Found Travelling Posted May 24, 2020 #16 Share Posted May 24, 2020 24 minutes ago, soremekun said: There are some RC shills posting in these forums for sure. Yes indeed....... plenty of RC shills & most people who spend time on this board know who they are. Fain advised nearly 2 months ago that RC has got a credit facility for 2.2 billion. Well if that’s the case, why not pay out refunds within a fair & reasonable time of 30 days maximum? I suspect RC’s financial situation is dire. Bankruptcy looms. Once I get my refunds & FCC’s I’ll post exactly how long it took. Shills, we’re all waiting for your response............ 2 Link to comment Share on other sites More sharing options...
bouhunter Posted May 24, 2020 #17 Share Posted May 24, 2020 11 hours ago, 1025cruise said: Please be patient. All cruise lines are working hard at getting refunds issued. Unfortunately, their systems aren't really set up for the mass type of refunds they need to get out. There are reports of refunds being 90 days. 60+ days is more than patient. And the excuse they've not dealt with mass refunds is getting old, they've had 2+ months to figure out how to do it better. It's obvious getting money back to people is simply a low priority for them. 7 Link to comment Share on other sites More sharing options...
SJ1_ Posted May 24, 2020 Author #18 Share Posted May 24, 2020 Sure took the fun out of looking forward To the next cruise Posted in their blog ignored Offered free casino cruise (spent 1 hr in casino last cruise) 1st thought was they will take my taxes from me that i have i pay We are Diamomd with RC Put $8500 for this cruise Horrible Thinking of canceling all our celebrity Cruises Will try credit card co. But final payment Was dec Link to comment Share on other sites More sharing options...
Biker19 Posted May 24, 2020 #19 Share Posted May 24, 2020 3 hours ago, RKHOOKER said: Well if that’s the case, why not pay out refunds within a fair & reasonable time of 30 days maximum? For some, no explanation will ever satisfy this question. Link to comment Share on other sites More sharing options...
not-enough-cruising Posted May 24, 2020 #20 Share Posted May 24, 2020 4 hours ago, jknc said: No matter how many excuses the posters on this board make for them, Royal has proven to be a terrible company. Disorganized, unprepared, unwilling to do what’s necessary - agreed Terrible Company - I cant go that far Admitted RCI fan and victim of refund delay syndrome (fan of the CC dispute) 2 Link to comment Share on other sites More sharing options...
twins_to_alaska Posted May 24, 2020 #21 Share Posted May 24, 2020 (edited) It is worth checking with them... I've been told for two items - it's still processing... several times, which when pressed and they actually looked into it wasn't the case. Still processing is their standard I haven't bothered to look into it answer. One item was a refund that supposedly didn't push correctly to my credit card a month before... despite several calls after that 'failed push' when I was told that it was 'still processing'. The rep had to send email to have it repushed. Note other refunds had credited back to that card just fine. Another was an FCC which I was told late at night was still processing and they transferred me to post cruise and I gave up after 1.5 hours on hold. Called post cruise back first thing next morning and told it had processed, and hadn't I gotten the email? No, I had not and they 'resent' it immediately when I was on the phone. So don't take 'it's still processing' at their word unless they really look into it more closely. Edited May 24, 2020 by twins_to_alaska Link to comment Share on other sites More sharing options...
twins_to_alaska Posted May 24, 2020 #22 Share Posted May 24, 2020 Note that both times they were 'well' past their original estimated time to get the refund/FCC. And I think they have great customer service reps. Link to comment Share on other sites More sharing options...
edspec Posted May 24, 2020 #23 Share Posted May 24, 2020 Same across most cruise lines. I finally got a chef's dinner refunded from Carnival but still waiting on cabin refunds from NCL and Carnival. Finally booked an AI for July as I have to have some type of vacation this summer. Think how happy we'll all be when we get our refunds. Link to comment Share on other sites More sharing options...
Hogbay Posted May 24, 2020 #24 Share Posted May 24, 2020 8 hours ago, RKHOOKER said: Shills, we’re all waiting for your response............ These Tricksters , do they get free cruises ? 1 1 Link to comment Share on other sites More sharing options...
johnjen Posted May 24, 2020 #25 Share Posted May 24, 2020 When we talk about "refund days" does that include weekends, or is it, for example, 60 business days? Link to comment Share on other sites More sharing options...
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