Now no cruises on website

[Dar & Bob]

We’ve been having medallion issues and now this morning I logged into Princess.com and we have no cruises showing.   Anyone else experiencing this?
 

I’m hoping that some one is working on redoing our cruises so that they work with the medallion since we were told our issues had been escalated. Keeping my fingers crossed!

 

[Steelers36]

9 minutes ago, Dar & Bob said:

We’ve been having medallion issues and now this morning I logged into Princess.com and we have no cruises showing.   Anyone else experiencing this?
 

I’m hoping that some one is working on redoing our cruises so that they work with the medallion since we were told our issues had been escalated. Keeping my fingers crossed!

 

Same here - I just checked.  Also, my saved cruises are not showing.

[Steelers36]

2 minutes ago, Steelers36 said:

Same here - I just checked.  Also, my saved cruises are not showing.

After a couple of minutes, my saved cruises were populated and working.  

Clicked on Upcoming Cruises again and .... spinning... spinning.

[beg3yrs]

I have my saved cruises but none of my booked ones are showing. Hopefully this is just the hangover from Saturday night / Sunday morning maintenance....

 

[Happy2cruise]

Same here, no booked cruises showing!

[cruzsnooze]

The web site has issues and I can't even access looking for a cruise.

[fluffybunny22]

None showing for me. I was doing my daily check of my airfare price and there's no cruises booked.

[CineGraphic]

I noticed this early today as well, but I didn’t want to post yet another complaint.

[BigTimeCruiser]

Same here.  Can't add any excursions to a cruise, because I can't view them.  Nothing seems to be working today.

Edited October 24, 2021 by BigTimeCruiser

[CruisinFinsUp]

I was on the phone with Princess yesterday.  Spoke to a nice lady who said it was her first day back on the phones in over a year.  She'd been moved to the office to do all the processing of cancelled cruises.   
Hopefully as they move staff back to the phones, the wait times will be better. I only waited about 10 min.  
 

She asked me if I knew about Medallion for completing my cruise info.

I laughed and asked if it was working. 
She replied "only 50/50 unfortunately".  
 

 

[JSandage]

Maybe they're updating the website and adding the new web personalizer?? 

[beg3yrs]

4 minutes ago, JSandage said:

Maybe they're updating the website and adding the new web personalizer?? 

Heaven help us!

[Level six]

eeekkk, mine are gone too and we leave in about 10 days!! 

[Sea Hag]

Don't they usually do website maintenance on Sunday? Maybe it's only that.

[Host CJSKIDS]

Same here!

[Doug R.]

Same here and this isn't the first Sunday that this has happened. I am also getting emails about the spa with an alien booking number. 

[mcrcruiser]

  Wow this does not sound good . We can hope that the Princess web site is under maintenance & will soon be back up as usual 

 

 As far as medallion is concerned we are on Dec 2022 Discovery Princess cruises & we can hope for the best about the medallion working properly

[Ombud]

1 hour ago, Sea Hag said:

Don't they usually do website maintenance on Sunday? Maybe it's only that.

I think so. Anyway my saved ones show and everything shows in the MC App 

[CineGraphic]

For a brief moment, I thought that Princess had cancelled all of my bookings because I've been kvetching so much lately. Then I checked the medallion app, and my cruises are still there. Not that the app has been right about much, lol.

[2 cruises a year]

I tried to log on to Princess.com and get the spinning:

 

Good News!

You are now logged in to Princess.com

Processing...

 

When I click on My Account, I get:

 

Welcome undefined! Log Out

 

Nothing else works.

 

I guess I'll log out, who ever I is.

 

UPDATE, I now get the Technical Difficulties page.

 

Stay Tuned!

Edited October 24, 2021 by 2 cruises a year
UPDATE

[PRNole47]

From their live chat:

 

"We are currently having issues logging in to My Princess Account and/or Cruise Personalizer as we are doing a maintenance on the system. Please try to access your booking/account at a later time today. Apologies for the inconvenience this matter has caused you."

[CruisinFinsUp]

Came here to check .... yup I can't log in either.   Glad its not just me.  

[MsSoCalCruiser]

I just logged on AND can see my upcoming cruises.  

[galelynn]

17 minutes ago, MsSoCalCruiser said:

I just logged on AND can see my upcoming cruises.  

Me too!

[Level six]

Yep, back up.  My cruises are showing now.