v4e Posted June 9, 2020 #176 Share Posted June 9, 2020 5 minutes ago, mrlevin said: Refund request deadline for cruises Regent cancelled on 13 March was 13 April; looks like you might have been one day too late to request a refund. Here is link on Regent website: https://www.rssc.com/sites/default/files/2020-05/RSSC_VoyageSuspensionFAQ_052020.pdf Look at top of second page. Marc Has anyone called in to change from a refund to a $125% future cruise credit? Is this something Regent has granted? Link to comment Share on other sites More sharing options...
cruisealert Posted June 9, 2020 #177 Share Posted June 9, 2020 Haste makes waste!! We were cancelled on March 13 and we requested full refund on March 14. June 14 is almost here! 1 Link to comment Share on other sites More sharing options...
TamRod Posted June 9, 2020 #178 Share Posted June 9, 2020 (edited) On 5/25/2020 at 11:33 AM, TamRod said: Regent Explorer scheduled sail date 4/27/20Regent cancelled cruise 3/30/20Regent cancelled excursions 3/30/20 I requested full cash refund 3/30/20 Received confirmation from Regent 3/30/20 no refunds as of 5/25/20 Thanks SuzieQft, TamRod and Ruidoso Ann Good Morning! Regent has refunded every penny for our April 27th Explorer, Barcelona to London to both me and my cabinmate, RuidosoAnn. It showed up on our credit cards yesterday, June 8, but was shown to be credited on June 4, (26 days before the 90 day time limit estimate given by Regent). The refund included deposit, full payment, air deviation fees, and extra cost excursions. As a reminder, Regent cancelled the cruise on March 30, 2020, we requested full refunds and received confirmation on March 30, 2020. Thanks for helping all of us keep track of this, SusieQ. We shall cruise again! TamRod and RuidosoAnn Edited June 9, 2020 by TamRod 1 Link to comment Share on other sites More sharing options...
eby Posted June 10, 2020 #179 Share Posted June 10, 2020 sail date 4/17/20 cancelled by Regent 3/13/20 request for 100% refund 3/14/20 full refund 2 payment 6/4/20 6/10/20 Link to comment Share on other sites More sharing options...
Wendy The Wanderer Posted June 10, 2020 #180 Share Posted June 10, 2020 Okay, our refund was received this morning by Amex Canada. I've spoken to them and provided the required supporting documentation (!). They can only cut a cheque for some reason. This will take 10-15 days. Oh well, at least I've got it safely out of Regent's hands. Wendy the Wanderer 1/4/2021 4/24/2020 6/10/2020 47 6/8/2020 I'll let Susie calculate the number of days it took. Thanks Susie. 1 Link to comment Share on other sites More sharing options...
Pcardad Posted June 10, 2020 #181 Share Posted June 10, 2020 (edited) Regent is done with April sailing refunds - now working on May 1 - May 15. Also done with refunds from August and beyond. Their pace is picking up and their communication is getting better! I am putting on my cheerleader outfit again! And August sailings are said to be cancelled...more info next week when Regent comments. I am just sharing "personal opinion"... Edited June 10, 2020 by Pcardad 2 Link to comment Share on other sites More sharing options...
Rare forgap Posted June 10, 2020 #182 Share Posted June 10, 2020 We got notification today of one excursion charge that we charged to Amex was refunded. Fingers crossed that the big boys on the Chase card follow! Sail date was 5/11 and refund request was 4/15. Stay tuned! 1 Link to comment Share on other sites More sharing options...
kaleighsgram Posted June 10, 2020 #183 Share Posted June 10, 2020 On 6/8/2020 at 8:52 PM, cruisealert said: Scheduled sail date - 04/01/2020 - Splendor, Miami - NYC Regent cancelled cruise and excursions - 03/13/2020 Request for refund submitted via TA - 03/14/2020 No refund as of June 8,2020 We were to be on the Splendor with you. Our cancellation calendar looks just like yours. Our TA notified us yesterday that Regent has made the refund. My credit card bank isn’t showing it yet, but hopefully today or tomorrow. Pat 1 Link to comment Share on other sites More sharing options...
MadMarine Posted June 11, 2020 #184 Share Posted June 11, 2020 Refund for our 4/27 Barcelona to Southampton is now complete. We received two more installments on the refund this morning. Thanks SusieQft for all your hard work in organizing this thread. Big shout out. Mad 1 Link to comment Share on other sites More sharing options...
slidebite Posted June 11, 2020 #185 Share Posted June 11, 2020 Forgot to post here, but our was cancelled late Feb and was posted May 28 - I think almost exactly 3 months. They also refunded my culinary courses without my prodding. Now just to deal with cancellation insurance on my flights to MIA lol! I'll give regent a + on this cancellation experience for myself. Wasn't immediate, but it came and without a lot of fuss. I'm just glad I didn't desperately need the $$... although if that was the case I probably wouldn't have been booking a Regent cruise in the first place. 1 1 Link to comment Share on other sites More sharing options...
BBWC Posted June 11, 2020 #186 Share Posted June 11, 2020 Refund for our 4/25 Lima to Miami us now complete, received the last two payments today. 1 Link to comment Share on other sites More sharing options...
Pcardad Posted June 11, 2020 #187 Share Posted June 11, 2020 They definitely picked up speed. Expect refunds for May 1 to May 15 to be done within a week. Link to comment Share on other sites More sharing options...
flossie009 Posted June 11, 2020 #188 Share Posted June 11, 2020 On 6/10/2020 at 7:15 PM, Pcardad said: Their pace is picking up and their communication is getting better! Unfortunately not for Regent customers in the UK Link to comment Share on other sites More sharing options...
kaleighsgram Posted June 11, 2020 #189 Share Posted June 11, 2020 Happy to report that our refund is complete. 1 Link to comment Share on other sites More sharing options...
Rare forgap Posted June 12, 2020 #190 Share Posted June 12, 2020 I am delighted to report that our refund is complete and accurate for our cruise that was scheduled on May 11, 2020. This posted on my Chase Visa card on 6/9/2020. What a relief from the dark early days! 1 Link to comment Share on other sites More sharing options...
Portolan Posted June 12, 2020 #191 Share Posted June 12, 2020 (edited) On 6/6/2020 at 10:10 AM, MadMarine said: I received partial payment, 87% so far. scheduled cruise: 4/27, Barcelona to Southampton requested refund for canceled cruise: 3/30 partial refund: 6/2 Mad Today we received 4 separate refunds for culinary kitchen classes, shore excursions, deposit and (presumably) cruise fare which was also 13% short. I'm assuming that might be port fees and taxes. It is ridiculous for Regent to be doing their bookkeeping in public. Port fees and taxes aren't broken out on our guest statement. They should be refunding the total stated amount for the cruise fare as one refund payment...it certainly was when we paid them. From the spreadsheet it appears that it took Mad Marine 10 more days to receive the missing portion of their refund! Edited June 12, 2020 by Portolan 1 Link to comment Share on other sites More sharing options...
MadMarine Posted June 12, 2020 #192 Share Posted June 12, 2020 1 hour ago, Portolan said: Today we received 4 separate refunds for culinary kitchen classes, shore excursions, deposit and (presumably) cruise fare which was also 13% short. I'm assuming that might be port fees and taxes. It is ridiculous for Regent to be doing their bookkeeping in public. Port fees and taxes aren't broken out on our guest statement. They should be refunding the total stated amount for the cruise fare as one refund payment...it certainly was when we paid them. From the spreadsheet it appears that it took Mad Marine 10 more days to receive the missing portion of their refund! Not quite 10 days. Processed on the 8th, increase in credit noted on the 10th, transaction posted on the 11th. Still a delay. I have no idea how they broke it down. I had a total of 11 payments across two credit cards. I recognized the excursion costs, the installment payments(mostly) and the initial payment. The rest? A mystery. Still the total received = the total payed. Took time. All is good! Link to comment Share on other sites More sharing options...
Rare forgap Posted June 12, 2020 #193 Share Posted June 12, 2020 Yes, ours was broken down into six transactions....some I recognized, some I didn’t. However, the bottom line was correct so Regent is forgiven for the convoluted posting of the refund. Link to comment Share on other sites More sharing options...
Portolan Posted June 13, 2020 #194 Share Posted June 13, 2020 On 6/12/2020 at 8:45 AM, Portolan said: From the spreadsheet it appears that it took Mad Marine 10 more days to receive the missing portion of their refund! Well, it only took one more day for the balance to show up today so we have been made whole for our May cruise. SusieQft: thanks for running the spreadsheet. I think many are finding it useful. May I suggest, at least for my entry (and probably MadMarine's) that the delayed portion of the refund be labelled in the remarks as port fees & taxes to reassure others who have the same experience that when their cruise fare refund doesn't match what they paid, it's most likely the same reason for breaking it down into two separate refunds. 1 Link to comment Share on other sites More sharing options...
Anchorbuoy Posted June 15, 2020 #195 Share Posted June 15, 2020 SusieQft: I updated my refund status on Portolan's thread. Thanks for keeping these records ! 1 Link to comment Share on other sites More sharing options...
GOARMY Posted June 15, 2020 #196 Share Posted June 15, 2020 Susie: Update to my earlier posting which detailed refund from Regent for basic cruise fare for our canceled (by Regent) 03/14/2020 Splendor San Diego-Miami cruise. Noted we had not been compensated for 03/14/2020 costs getting us back to Seattle from San Diego. Today, received check from Regent Seven Seas in an amount which will cover those air fare and baggage charges. Other incidental expenses related to transport from SEATAC to our Redmond, WA residence appear not to have been reimbursed. BUT--I am satisfied. Also--checked our VISA CC account for recent transactions. On 06/09/2020, we were given a several hundreds of dollars Credit from "Cruise Line". Another review of that Splendor Invoice showed this was the amount we paid for a "Special Ceremony" which would have taken place on Splendor to celebrate our 50th Wedding Anniversary. That, of course, did not happen. GOARMY! 1 Link to comment Share on other sites More sharing options...
mrlevin Posted June 15, 2020 #197 Share Posted June 15, 2020 43 minutes ago, GOARMY said: celebrate our 50th Wedding Anniversary. That, of course, did not happen. GOARMY! What? You didn't celebrate your 50th wedding anniversary?!?!?! 😀 Link to comment Share on other sites More sharing options...
GOARMY Posted June 16, 2020 #198 Share Posted June 16, 2020 mrievin: Yes, the trauma caused by missing that Event was tooooo-much. Breaking up, as the song goes, was hard to do. So--we didn't. Defaulted to Plan B. (Military background. Always have Plan B, and C.) Our 50th was celebrated back at Redmond--at our residence--later that week due to local "stay-at-home" restrictions. Enjoyed a Champagne bottle saved from last August-September's Explorer BtB Baltic/U.K. segments. So--it was Regent Champagne, after all. Just a different setting. In the scope of life, just a minor ripple. Now, with two 2020 Regent cruises canceled--must look forward to Explorer at Tokyo in April, 2021. Hoping for a vaccine. GOARMY! 1 Link to comment Share on other sites More sharing options...
Rare ronrick1943 Posted June 16, 2020 #199 Share Posted June 16, 2020 Watch your refunds. We got ours early this month, and I was happy. However a few days ago we got another refund of $1400+, forgot we booked something with another credit card. I forgot about it, but Regent didn't.😃 1 Link to comment Share on other sites More sharing options...
Hambagahle Posted June 16, 2020 #200 Share Posted June 16, 2020 I have been told by Regent that my request for reimbursement for the (substantial) cost of getting from San Diego to Switzerland has been approved and that they will contact me to set up a wire transfer of the funds. (No cheques in Switzerland and haven't been for well over 30 years now...). I do not as yet know how much they will reimburse but will post once I do. Swiss has also told me that I can expect full reimbursement for the flight from MIA to ZRH that I could not take (Swiss cancelled this route around 12 March...). So all that is good news. All we could do to celebrate our 55th anniversary on 20 March was to have a pizza delivered but we made up for it as soon as restaurants re-opened on 11 May by going to what we consider the best restaurant in the Valais (1 star Michelin, 17/20 G-M points) for a "splendid" lunch. Still would rather have had that celebration on the Splendor. 2 Link to comment Share on other sites More sharing options...
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