WeMissSeaView Posted December 1, 2020 #1301 Share Posted December 1, 2020 7:30 am on the West Coast and it is already full. Link to comment Share on other sites More sharing options...
gerelmx Posted December 1, 2020 #1302 Share Posted December 1, 2020 Link to comment Share on other sites More sharing options...
Fouremco Posted December 1, 2020 #1303 Share Posted December 1, 2020 26 minutes ago, helovestrains said: When I went to register the response was webinar is full. Ditto. They must have a very limited capacity for it to be full within such a short period of time. Assuming, of course, that it's not just another Celebrity IT glitch. Link to comment Share on other sites More sharing options...
Luvcrusn Posted December 1, 2020 #1304 Share Posted December 1, 2020 2 minutes ago, Fouremco said: Ditto. They must have a very limited capacity for it to be full within such a short period of time. Assuming, of course, that it's not just another Celebrity IT glitch. I wondered the same thing! It seems odd (or stupid business practice) to offer something to thousands of Captains Club members that the vast majority would be unable to access within an hour of receiving the offer. I sent an email to X and called. The call resulted in the rep on the phone accessing the same link and saying it must be at capacity when he received the same screen message that we saw. I wonder what the email reply will be. I clicked the link and got to the registration page. I then went to my travel folder to check on our Captains Club numbers and when I returned, I got the Webinar full page. That was less than an hour after receiving the email. If not another of X's infamous IT glitches, if it is really full that quickly.....????? Link to comment Share on other sites More sharing options...
Rare ORV Posted December 1, 2020 #1305 Share Posted December 1, 2020 43 minutes ago, helovestrains said: When I went to register the response was webinar is full. That was quick, glad I registered as soon as I got the email this am. Link to comment Share on other sites More sharing options...
tert333 Posted December 1, 2020 #1306 Share Posted December 1, 2020 I sent a note to the email address identified in the response that it was full. Will let you know once(if) I hear back from them... CaptainsClubWebinars@Celebrity.com Link to comment Share on other sites More sharing options...
WeMissSeaView Posted December 1, 2020 #1307 Share Posted December 1, 2020 That e-mail arrived at 6:18am Pacific Time. CC must not want many attendees from the West Coast. Link to comment Share on other sites More sharing options...
Luvcrusn Posted December 1, 2020 #1308 Share Posted December 1, 2020 My husband (xxxxxxxxxxxx– Captains Club #xxxxxxxxxx) and I (xxxxxxxxxx – Captains Club #xxxxxxxxx) received an email offer of Power Up Points to attend a webinar this morning at 9:03 AM EST. We each clicked the link and then went to look up our Captains Club membership numbers. We returned before 10 AM EST to register only to reach a page that said “Webinar Full.” Having been loyal Celebrity customers for many years, we have experienced many IT issues over the years and are wondering whether this is yet another of those. It seems inconceivable that Celebrity would make a Power Up Points offer to thousands of its loyal passengers and not be able to deliver that offer to passengers who responded within one hour of the offer. In a time when Celebrity only has good will to offer its many loyal customers, this seems like an extremely poor decision if it is that limited and not an IT issue. We are very interested in attending the webinar and any help you could offer would be greatly appreciated. name Captains Club #xxxxxxxxx email address Phone xxx-xxx-xxxx name Captains Club #xxxxxxxxx email address Phone xxx-xxx-xxxx Above is the email I sent. Awaiting a reply. Link to comment Share on other sites More sharing options...
Rare Ken the cruiser Posted December 1, 2020 #1309 Share Posted December 1, 2020 1 hour ago, helovestrains said: When I went to register the response was webinar is full. Same with us. Link to comment Share on other sites More sharing options...
Glendakayself Posted December 1, 2020 #1310 Share Posted December 1, 2020 I tried to register as soon as I saw it--less than an hour after the email arrived according to the time stamp. It was already full. Link to comment Share on other sites More sharing options...
Bruin Steve Posted December 1, 2020 #1311 Share Posted December 1, 2020 32 minutes ago, WeMissSeaView said: That e-mail arrived at 6:18am Pacific Time. CC must not want many attendees from the West Coast. Ours was time-stamped 6:12 am...and it was "full" when I awoke. Serious "East Coast Bias". And it sucks...For us, our NEXT cruise, the first one, hopefully, post-Pandemic, is on Apex...and I REALLY want to see the webinar...I'm not just in it for the points. And, based on past comments on this thread, I'm assuming a lot of those folks who filled it registered BOTH spouses separately and plan on logging on to insure points and leaving it running as background...or other "not really interested but free points are free points " folks... Link to comment Share on other sites More sharing options...
Travelexpert35 Posted December 1, 2020 #1312 Share Posted December 1, 2020 I’m registered for the webinar. Thank goodness I didn’t wait awhile. For the last webinar I went online at least 15 min prior and got to watch it as I know they had a lot of glitches. Hopefully it runs smoother this time. Link to comment Share on other sites More sharing options...
EvoUSA Posted December 1, 2020 #1313 Share Posted December 1, 2020 I registered within nine minutes of receiving the email (based on the email timestamp). It took me a minute to look up my CC number. Given the apparently limited registration, this favored people on the East Coast. If they're worried or constrained by tech issues for registration volume, could they consider adding another webinar session (they wouldn't have to give the CC points twice)? Link to comment Share on other sites More sharing options...
islandwoman Posted December 1, 2020 #1314 Share Posted December 1, 2020 My invitation was timestamped 9:03 AM EST. I just happened to be online reading my email at the time and I registered at 9:19 AM EST. I guess I was lucky. Celebrity seems to have over-compensated for registering more people than they could accommodate for the Galapagos webinar. Perhaps if enough people ask, they would add another webinar session, as EvoUSA suggested. Link to comment Share on other sites More sharing options...
TeaBag Posted December 1, 2020 #1315 Share Posted December 1, 2020 3 hours ago, tert333 said: I sent a note to the email address identified in the response that it was full. Will let you know once(if) I hear back from them... CaptainsClubWebinars@Celebrity.com I sent one too telling them what I thought. Maybe we need to tell them that the west coast is 3 hours behind the east coast? Link to comment Share on other sites More sharing options...
TeaBag Posted December 1, 2020 #1316 Share Posted December 1, 2020 2 hours ago, WeMissSeaView said: That e-mail arrived at 6:18am Pacific Time. CC must not want many attendees from the West Coast. Yes, east coast biased, but then, we already knew that by the number of sailings from there. It seems these days that Celebrity is shooting themselves in the foot every time they try something. Also, do we really need PUPs when Captains Club points don't seem to matter any more? I have to say, though it was not the points that mattered to me this time. I just wanted to see the Apex. Guess I won't be seeing it along with all the other west coasters. Link to comment Share on other sites More sharing options...
jelayne Posted December 1, 2020 #1317 Share Posted December 1, 2020 We are in CST and the email was received 8:37am We registered at 8:56 and got in. Link to comment Share on other sites More sharing options...
upwarduk Posted December 1, 2020 #1318 Share Posted December 1, 2020 (edited) 6 hours ago, Luvcrusn said: Having been loyal Celebrity customers for many years, we have experienced many IT issues over the years and are wondering whether this is yet another of those. It seems inconceivable that Celebrity would make a Power Up Points offer to thousands of its loyal passengers and not be able to deliver that offer to passengers who responded within one hour of the offer. If they present the webinar via Zoom, there is a limit on attendees, which I believe is 100 people. I know that because one Sunday morning, our Church minister locked the ‘room’ when it reached 97. He said if he had left it open and 4 people had signed up, then we all could have been kicked out. Edited December 1, 2020 by upwarduk Link to comment Share on other sites More sharing options...
EvoUSA Posted December 1, 2020 #1319 Share Posted December 1, 2020 6 minutes ago, upwarduk said: If they present the webinar via Zoom, there is a limit on attendees, which I believe is 100 people. I know that because one Sunday morning, our Church minister locked the ‘room’ when it reached 97. He said if he had left it open and 4 people had signed up, then we all could have been kicked out. They're using GoToWebinar, although like Zoom or other platforms, the maximum number of participants varies depending on the plan paid for (the more expensive, the more participants). It looks like GoToWebinar maxes out at 3,000 (Zoom maxes out at 10,000). Link to comment Share on other sites More sharing options...
Carnevale Posted December 2, 2020 #1320 Share Posted December 2, 2020 8 hours ago, helovestrains said: When I went to register the response was webinar is full. Same here. They clearly don’t want any west coast participants as by the time we were up and looking at email this was full. We are very annoyed! So much for PUP as a way of generating loyalty! Link to comment Share on other sites More sharing options...
TommyD3 Posted December 2, 2020 #1321 Share Posted December 2, 2020 Would have been nice if they had multiple times for the webinar. It is prerecorded and does not cost anything extra !!! That is what they do for the travel agent webinars !!! 1 Link to comment Share on other sites More sharing options...
Rare Host Jazzbeau Posted December 2, 2020 #1322 Share Posted December 2, 2020 Last time they didn't limit it and many of us had problems! But since this isn't interactive, they should just schedule multiple performances and let everyone sign up for one of them. 1 Link to comment Share on other sites More sharing options...
Rare mahdnc Posted December 2, 2020 #1323 Share Posted December 2, 2020 (edited) We got our email at 8:03 am (Chicago) and I got my email confirmation at 8:40 am. It did not occur to me that the number of registrants would be so limited. I did not register my wife or family because they would not be interested in watching the webinar at the scheduled time. Edited December 2, 2020 by mahdnc Link to comment Share on other sites More sharing options...
Bruin Steve Posted December 2, 2020 #1324 Share Posted December 2, 2020 (edited) Well, they've certainly succeeded in p***ing off all of us West Coast customers. Imagine making an offer only to people in the East...or those of us in the west, but only the insomniacs who are up and on their computers at the crack of dawn...basically telling us "Look what we did while you were sleeping but we have nothing left to offer you!" OTOH, they've also rendered the Captains Club perks virtually worthless...so, maybe it matters little anyway... BTW, my wife likes to watch shows like American Idol and the Voice....and I always laugh when they have "Live shows" and "Audience voting"...except it's NOT live here in the West...and they run some words across the bottom of the screen telling us, despite what the host is saying, that "Voting is closed" as all of this really happened three hours ago...not that I care to waste my time voting anyway... Edited December 2, 2020 by Bruin Steve 1 Link to comment Share on other sites More sharing options...
Rare Host Jazzbeau Posted December 2, 2020 #1325 Share Posted December 2, 2020 1 hour ago, Bruin Steve said: Well, they've certainly succeeded in p***ing off all of us West Coast customers. Imagine making an offer only to people in the East...or those of us in the west, but only the insomniacs who are up and on their computers at the crack of dawn...basically telling us "Look what we did while you were sleeping but we have nothing left to offer you!" OTOH, they've also rendered the Captains Club perks virtually worthless...so, maybe it matters little anyway... BTW, my wife likes to watch shows like American Idol and the Voice....and I always laugh when they have "Live shows" and "Audience voting"...except it's NOT live here in the West...and they run some words across the bottom of the screen telling us, despite what the host is saying, that "Voting is closed" as all of this really happened three hours ago...not that I care to waste my time voting anyway... Back in the days of live TV drama, we on the East Coast got what was in some way the dress rehearsal. Three hours later the cast had to do it again 'for the West Coast.' 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now